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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RED ONE M-X Sensor Upgrade Program

DAVID McNAMARA said:
Is RED still doing the MX upgrade RED ROCKET Package?
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Yes, we still offer the M-X sensor upgrade plus a RED ROCKET™ card for the special bundle price of $8750. You can contact your M-X upgrade coordinator directly by sending an email with your RED ONE serial number to mx - at - red - dot - com to get the process started.

Nick
 
Just wanted to give everyone a heads up on the M-X upgrade program. We had a lot of people take advantage of their holiday downtime and sent in their cameras for upgrade. So, we are a little backed up on processing M-X upgrades as we start the new year.

We are running OT to push through as quick as we can. So, for those of you with cameras already at RED, we apologize for the little delay. For those of you about to send in, please check with your M-X coordinator before you do so you can check on estimated turnaround time.

Thanks!

BC
 
I don't know if it is a company secret or not, but I'd, personally, love to know what percentage of the 8000-ish RED Ones sold have been M-Xed.

Stephen
 
Stephen Pruitt said:
I don't know if it is a company secret or not, but I'd, personally, love to know what percentage of the 8000-ish RED Ones sold have been M-Xed.

Stephen
Click to expand...

8119 was MX-ed.
 
Rob Ruffo said:
But... That does not tell us how many other camera owners chose to be upgraded.
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I read it wrong, 8000 was where RED started shipping as MXed, so I though he was asking for that.
 
mx delay

mx delay

Brent@RED said:
Just wanted to give everyone a heads up on the M-X upgrade program. We had a lot of people take advantage of their holiday downtime and sent in their cameras for upgrade. So, we are a little backed up on processing M-X upgrades as we start the new year.

We are running OT to push through as quick as we can. So, for those of you with cameras already at RED, we apologize for the little delay. For those of you about to send in, please check with your M-X coordinator before you do so you can check on estimated turnaround time.

Thanks!

BC
Click to expand...
Of how many days is the delay? I´m pretty stress out, due to a tv series production that i have in Chile. Starts the first week of February. When I send it nobody told me nothing. Only once I had already delivered it.
Thanks.

Juan
 
Brent will make sure to take care of you Juan :)
 
Glad you asked, Juan. We are actually getting caught up and within our quoted 7-10 business day turnaround time (that is from when we receive to when we ship).

If you want to get an update on your status, please email mx - at - red - dot - com....

BC
 
Brent@RED said:
Glad you asked, Juan. We are actually getting caught up and within our quoted 7-10 business day turnaround time (that is from when we receive to when we ship).

If you want to get an update on your status, please email mx - at - red - dot - com....

BC
Click to expand...


Hi Brent, glad to hear you guys are getting back on track as I know you have a lot on your plate.

Maybe you can answer my question:

I brought my RED to be upgraded on January 4th. Payment wasn't received until January 6th, 2011. Assuming you were closed for MLK day, that puts me at 13 days today. Today alone I sent an email requesting an update on the status and left 2 voicemails with the upgrade dept. No one has communicated with me yet.

Any ideas when mine may be ready for pickup?
 
Nick, one of our product support managers, will look into this first thing tomorrow and get back to you, Jay.

BC
 
I appreciate the speedy response, Brent. Nick in the upgrade dept. has already contacted me and it looks like my cameras ready for pickup. Thanks so much for your time.
 
I just got #7996 back from M-X and...wow... I immediately rushed out when the sun was done shining and I must say that it's really impressive. A big thanks to Nick who was very helpful to me. Also Brian at RMA and Haley (my sales rep) has been my heroes for the last couple of months. Try getting this kind of support anywhere else. Love it.

Oh, don't forget to see our latest music video here:
http://www.vimeo.com/16306516

(banned from YouTube but living large at Vimeo :)

Sorry for not posting it in the "Shot with RED". I just couldn't help myself.

Cheerio!
 
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