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FedEx are useless morons

Antony M

Antony M

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It seems FedEx are not capable of putting the correct codes on their paperwork.

As a result Customs are charging me almost £4000 ($6000) for a free warranty repair.


From: josie.mcalonan@hmrc.gsi.gov.uk
When goods are sent outside the EC for repair they must be exported using the code 2100004 and then returned to import code 6121001. In this case the goods were exported using the wrong code so they could not be returned Duty and VAT free.

To which I replied:
As FedEx were responsible for this shipment in both directions, please can you contact them and ask them to correctly fill out the form with the correct code?

From: josie.mcalonan@hmrc.gsi.gov.uk
Sorry I cannot do that. When the import and export is declared to your VAT number you are responsible for the import and export.

My reply:
OK, in that case, please can you email me the forms, with instructions on how to fill them out and I will put the correct codes on.

From: josie.mcalonan@hmrc.gsi.gov.uk
An export CPC cannot be amended therefore the C18 stands on the grounds that the goods were exported under an unauthorised procedure. The debt is due under Article 201 (1)(a) of EEC Regulation 2913/92 303/10.



Bloody stupid beaurocracy, combined with an incompetant courier!!!
 
What does FedEx have to say about it? Sounds like they're fully responsible for the charges.
 
Hi,

It's your responsibility to fill out paperwork correctly, Fedex is just acting as your agent. Most of that would be VAT that can be reclaimed by somebody in business making taxable sales.

Stephen


Antony M said:
It seems FedEx are not capable of putting the correct codes on their paperwork.

As a result Customs are charging me almost £4000 ($6000) for a free warranty repair.


From: josie.mcalonan@hmrc.gsi.gov.uk
When goods are sent outside the EC for repair they must be exported using the code 2100004 and then returned to import code 6121001. In this case the goods were exported using the wrong code so they could not be returned Duty and VAT free.

To which I replied:
As FedEx were responsible for this shipment in both directions, please can you contact them and ask them to correctly fill out the form with the correct code?

From: josie.mcalonan@hmrc.gsi.gov.uk
Sorry I cannot do that. When the import and export is declared to your VAT number you are responsible for the import and export.

My reply:
OK, in that case, please can you email me the forms, with instructions on how to fill them out and I will put the correct codes on.

From: josie.mcalonan@hmrc.gsi.gov.uk
An export CPC cannot be amended therefore the C18 stands on the grounds that the goods were exported under an unauthorised procedure. The debt is due under Article 201 (1)(a) of EEC Regulation 2913/92 303/10.



Bloody stupid beaurocracy, combined with an incompetant courier!!!
Click to expand...
 
FEDEX plays one game really well: INVOICING!
 
6.000!!

2100004 and 6121001 looks important numbers sending from UK.
 
These codes are CS codes, Controlled Shipment, you shoulf have filled in a CS form and sent it with the camera, you also needed to fax that paperwork through to fedex with the outgoing AWB number on it. Had you done that there would have been a copy to prove that you had sent the camera out using the right CS code. They either advised you incorrectly or you didn't take advice.
 
Here's what I'd do...

I'm guessing you paid taxes when you first brought the camera into your country. If the government is dead set on you having "exported" and then reimporting the equipment, file for a tax return for the exported goods and use that money to pay for the reimport. How could they refuse returning the first round of taxes when the goods never stayed in the country. :)

Hope it helps.
 
This is not to defend Federal Extortion or U*BS* but they get fined if they put things in the wrong category for import/export so they usually err in favour of having the client pay duties/taxes because it's no skin off their asses. I can't tell you how many times I've paid 6% duty on goods made in the US on which we Canadians shouldn't be paying any duties because of NAFTA. Another case of citizens getting shafted by government bureaucracies.

Antony, is there a small claims court in England? If I were you and got no satisfaction from either FedEx or your government I'd take them to that court.

Good luck
 
Media is much more effective solution for these types of issues. Court will just dig the issue deeper into bureaucracy crap which will burn a lot more time and nerves.

When reps realize the repercussions of potential bad publicity they will be delighted to resolve your issue, Anthony.
 
Jean Déraps said:
.

Antony, is there a small claims court in England? If I were you and got no satisfaction from either FedEx or your government I'd take them to that court.

Good luck
Click to expand...

What you are missing is that Anthony is at fault, it's his responsibility for correct customs documentation, making a false or incorect declaration is a criminal offence.

How would FEDEX have any idea what is in a package?

Assuming Anthony is in business the vast majority of the charges are VAT that can be recovered by any person who is VAT registered, only the import duty 6% or less will be an issue.
 
I keep getting charged full rate for tax on sending the camera and lenses back and forth. I've become accustomed to paying it and just swallow the pain now...I still get frustrated and complain to them but I know it's something I can't help...they always make mistakes and when I file a dispute, I always lose...
 
Also, if you are in the UK which i presume you are, you do have a dual address on your avatar....anyway...register yourself for VAT ( voluntarily if you are under the compulsary limit ) , you can still do this in retrospect and claim the money after the event. you'll have to swallow the 6% Duty and put it down to experience.
 
Stephen Williams said:
What you are missing is that Anthony is at fault, it's his responsibility for correct customs documentation, making a false or incorect declaration is a criminal offence.

How would FEDEX have any idea what is in a package?

Assuming Anthony is in business the vast majority of the charges are VAT that can be recovered by any person who is VAT registered, only the import duty 6% or less will be an issue.
Click to expand...

I filled out the forms as instructed by Red and FedEx. But those forms did not include any customs declarations. They just specified what the package contents were, and that the goods were being sent for a warranty repair. I was also instructed to attach a notice to this effect on the box, which I did.

You are correct that I can claim back the VAT part.

However the duty amounts to £1000 ($1500).

And the point is that had FedEx used the correct codes, then none of this should have been neccessary.
 
Robert Horwell said:
These codes are CS codes, Controlled Shipment, you shoulf have filled in a CS form and sent it with the camera, you also needed to fax that paperwork through to fedex with the outgoing AWB number on it. Had you done that there would have been a copy to prove that you had sent the camera out using the right CS code. They either advised you incorrectly or you didn't take advice.
Click to expand...

But how could I be expected to know that I should have filled out a "CS form" ?

Neither Red nor FedEx told me to do so.

And until your message, no one else had told me about such a form either.

I am *not* an exporter, so cannot reasonably be expected to know about arcane requirements.
 
Antony M said:
But how could I be expected to know that I should have filled out a "CS form" ?

Neither Red nor FedEx told me to do so.

And until your message, no one else had told me about such a form either.

I am *not* an exporter, so cannot reasonably be expected to know about arcane requirements.
Click to expand...

Hi,

Ignorance of the law is no excuse, by sending your camera to RED you are indeed an exporter.

Claiming you are out of pocket by $6000 when you know $4500 is refundable is not impressive either.
 
Stephen Williams said:
Hi,

Ignorance of the law is no excuse, by sending your camera to RED you are indeed an exporter.

Claiming you are out of pocket by $6000 when you know $4500 is refundable is not impressive either.
Click to expand...

Gosh Stephen, you seem to be making this quite personal!

If I was selling something abroad, then I would agree that I was an exporter.

As I was merely sending the camera away for warranty repairs for a few days, I certainly wouldn't consider myself an exporter.

Looking on the HMRC website there is no suggestion that I needed to fill out these forms:
"If I send goods to a non-EC country for repair and return, and they are under guarantee do I have to pay duty and VAT?
No. If they are under guarantee then you will be exempt from charges, however you will need to produce proof of your guarantee."



With regard to the $6000, I had no idea that it was for Duty and VAT at the time I first posted:

To: Mcalonan, Josie (LocalCOMP CCG CITEX)
Subject: RE: JMCA 13626
Importance: High

Hi Josie,

What do you require as "proof that the repair was free of charge" ?
An email from the manufacturers who carried out the repair?


Also, I have just received a demand for payment of approx ?3700, but it does not say on what basis. i.e. if it is duty or VAT or some other tax or penalty. I emailed the people who issued the demand, but they told me I need to contact you.

Regards,
Antony
 
Hi,

Sorry to hear that. How many of us are having the same troubles ?
Here, in France, I think it is, at least, the same mess. I had to send my RedOne for MX upgrade but Fedex does not take temporary export. So, I am stick, and did not find the solution yet.

Olivier
 
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