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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Yet another audio problem...

Timothy Carr said:
Yeah nothing at all, no lines, mics just the bear ports...
No noise unless i select CAM ANALOG.
Click to expand...

That rules out the cables, as far as the hum/buzz goes. If you've ruled out AC interference and your input gain isn't cranked I'd say it's time to fill out a support ticket.

Is the noise in both channels? Is there any activity on the VU meters?

Also, are you hearing the noise when played back from the Scarlet or from the computer?
 
Brian Boyer said:
That rules out the cables, as far as the hum/buzz goes. If you've ruled out AC interference and your input gain isn't cranked I'd say it's time to fill out a support ticket.

Is the noise in both channels?
Click to expand...

Well here is the funny thing. Its in the old firmware, not the beta. Then i thought "Well, ill give the old firmware another go" and now its gone... Now, it is there when the ac is in, but when i did my shoot yesterday it was running on redvolts, and it ruined the shoot yesterday... Im totally confused and i really hope it doesnt come back. But it looks like a few other guys have this problem, so lets try and work it out for them...
 
What firmware are you running Timothy? I had the SAME EXACT ISSUE about a month ago... a firmware update was in order... and it was all gone! If you have the latest... try re-installing? That might work.

Good luck!

Curt
 
Curt Pair said:
What firmware are you running Timothy? I had the SAME EXACT ISSUE about a month ago... a firmware update was in order... and it was all gone! If you have the latest... try re-installing? That might work.

Good luck!

Curt
Click to expand...

Well i was running the stock 3.2.19... Upgraded to the 3.3.4 then back to 3.2.19 (i did this back and forth about 3-4 times) and now its gone! Lets hope it stays that way...
 
Timothy Carr said:
Well i was running the stock 3.2.19... Upgraded to the 3.3.4 then back to 3.2.19 (i did this back and forth about 3-4 times) and now its gone! Lets hope it stays that way...
Click to expand...


That was the fix for me anyway! I know how frustrated you are! That high pitch hum just goes higher and louder as the fan speed increases, right? Oh, it drove me nuts! I had the same issue.... it even recorded that way when there was NOT a mic plugged into the camera. I have to say... the guys in tech support were awesome! It took nearly a full afternoon, but they got it figured out for me! They even stayed late to help, as I had an important shoot the next day! A few of the guys in that department are simply awesome! Have you reached out to them? Definitely give that a shot!

Curt
 
Curt Pair said:
That was the fix for me anyway! I know how frustrated you are! That high pitch hum just goes higher and louder as the fan speed increases, right? Oh, it drove me nuts! I had the same issue.... it even recorded that way when there was NOT a mic plugged into the camera. I have to say... the guys in tech support were awesome! It took nearly a full afternoon, but they got it figured out for me! They even stayed late to help, as I had an important shoot the next day! A few of the guys in that department are simply awesome! Have you reached out to them? Definitely give that a shot!

Curt
Click to expand...

Exactly the same problem! The fan speed seemed to affect it.
No i havent, i have plenty of time till the next shoot, but atleast you figured it out BEFORE you had a shoot haha.
But the techs are awesome guys...
 
The audio acquisition on my Scarlet has been quite good, however I have worked on set with other Scarlets that record terrible audio. An interesting point about this is that each camera was using the same Mogami XLR to 3.5mm cable and Sennheiser shotgun. Therefore, as strange as it sounds, I think that each Scarlet has a different audio 'personality' if you will. That being said, I think it is very important for anyone who experiences such problems to post their experiences here, so that Red has some idea of exactly how many people are dealing with it.

As others have mentioned already, I agree that it is very strange to have a camera of such high quality struggle with basic audio acquisition. It really shouldn't be the case.
 
Quick audio question:

Does anyone know what happened to the dropdown menu that allowed you to select 'phantom camera'. Was on a shoot yesterday, the first since the firmware upgrade, and I just couldn't find it.

Thanks,

Antonio
 
Just for fun today I used a strategically placed iPhone as my mic and recorder for a scratch track, and it worked very well. Kind of funny, I know, but also a heck of a lot simpler than dealing with pro audio gear and the Scarlet's odd implementation of audio acquisition. NOT for the main recording, mind you, just scratch track.

I used the memo app to record and Synced it in my NLE.
 
Marie Turock said:
Just for fun today I used a strategically placed iPhone as my mic and recorder for a scratch track, and it worked very well. Kind of funny, I know, but also a heck of a lot simpler than dealing with pro audio gear and the Scarlet's odd implementation of audio acquisition. NOT for the main recording, mind you, just scratch track.
Click to expand...
But: imagine how much better it would have sounded with actual pro recording gear. And much of that might be less costly and complicated than you might think.

I continue to be saddened by people who will spend $12,000 for a camera and countless thousands for lenses and other gear, but can't find a way to spend a couple of grand on a simple mixer or recorder and a decent microphone.

Orson Welles and George Lucas both have said (decades apart) that "sound is half of the motion picture experience." Sadly, it appears to be the half that camera owners understand and appreciate the least.
 
Marc Wielage said:
But: imagine how much better it would have sounded with actual pro recording gear. And much of that might be less costly and complicated than you might think.

I continue to be saddened by people who will spend $12,000 for a camera and countless thousands for lenses and other gear, but can't find a way to spend a couple of grand on a simple mixer or recorder and a decent microphone.

Orson Welles and George Lucas both have said (decades apart) that "sound is half of the motion picture experience." Sadly, it appears to be the half that camera owners understand and appreciate the least.
Click to expand...

+1 !!
 
I think my iPhone will pretty much destroy any pro equipment out there. In fact, I just mounted it to a broomstick with tape because it saves me from purchasing a proper boom pole.
 
Marie Turock said:
I think my iPhone will pretty much destroy any pro equipment out there. In fact, I just mounted it to a broomstick with tape because it saves me from purchasing a proper boom pole.
Click to expand...
You could always shoot the show with the camera in the iPhone, and save even more money.
 
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