Wrong contact details again and again!

[sander kamp]

I don't know what it is with the database at RED but I keep getting invoices from RED with the wrong contact details. Last time it took me two weeks extra to get things out of customs because the address had to be changed.

Now I get an invoice to send things back to RED and AGAIN with wrong contact details - the address is now a combination of an address I used to live three years ago and my current address. It doesn't show up at my_account at red.com, which I was told is in beta and can't be trusted anyway.

What is going on here? How can it be that hard to keep track of where people live?

 

[Brent Carter]

sander, with people on location, renting gear out, moving around, etc, some customers have dozens of addresses on file. We try to always send over documents digitally before we ship or have stuff shipped back to us so we CAN confirm right address. I know you have my email, why don't you give me more information on this case so I can look into it?

BC

 

[sander kamp]

Well, it really shouldn't be difficult in my case. It's only one address and its being done wrong pretty much all of the time - hence my frustration.

Brent, you are not the one my complains are aimed at. I wished there were only Brent's working at RED then everything would be a lot easier. I'll send you an email.

 

[Martin Weiss]

I wished there were only Brent's working at RED

I would dearly miss all the Jarreds, Kellies, Græmes, Jims, etc. etc. etc.