Would like to ask a favour of all Scarlet users...

[Dave Draper]

Bit of an odd request, but could someone with a Scarlet do us a favour? Set up your Scarlet rig on a fluid head, on a tripod, with your LCD Touch attached to the camera, then tap the body in various places, and perform a few whip pans and quick tilts, then tell us if you get any auditory spikes on either audio channels during any of these actions.

Most appreciated!

DD.

 

[Eric Santiago]

Wouldn't I need a scratch mic or A-Box with mics hooked up?

 

[Dave Draper]

Wouldn't I need a scratch mic or A-Box with mics hooked up?

Not necessarily. If it happens, it should happen without any mikes, breakout boxes or headphones attached.

 

[Scott Crawley]

Is someone suggesting there is some kind of short circuit inherent in the design somehow?

I have encountered no audio anamalies operating my Scarlet, either with or without audio attached... That is handheld, tripod, whip pans... The whole gamut.

Maybe you need to file a ticket?

 

[Dave Draper]

Is someone suggesting there is some kind of short circuit inherent in the design somehow?

Not at all. I'm just intrigued as to whether this is something considered "normal" about the Scarlet, or if the audio issues we've been experiencing with our Scarlet are an isolated occurrence.

 

[Nick Pasquariello]

Does it only happen on a fluid head? Does it occur with any whip-pan motion, such as on a non-fluid head or handheld? I can't think of any reason that any sort of pan should cause an audio spike when no mic is attached. I can think of a few plausible reasons for a malfunction to cause such a thing, though. Have you contacted support?

I don't have a fluid head to test with. I can confirm it doesn't happen handheld or on a non-fluid head.

 

[jimhare]

I've seen these ghostly spikes since the Epic came out. Never happens when an audio track is live with a signal, so if I have one mic plugged in, the other channel might spike randomly for no reason. I've just ignored it as it has never impacted an audio shoot, and I shoot with audio pretty much 100% of the time.

 

[Dave Draper]

Does it only happen on a fluid head? Does it occur with any whip-pan motion, such as on a non-fluid head or handheld? I can't think of any reason that any sort of pan should cause an audio spike when no mic is attached. I can think of a few plausible reasons for a malfunction to cause such a thing, though.

It happens regardless the setup, during any kind of motion, whether or not a mike or headphones are attached.

Have you contacted support?

We've taken the camera in a few times, as it can't be used as is, but so far, a solution hasn't been found. We'll see what happens.

I don't have a fluid head to test with. I can confirm it doesn't happen handheld or on a non-fluid head.

Thanks for testing it out -- most appreciated.

I've seen these ghostly spikes since the Epic came out. Never happens when an audio track is live with a signal, so if I have one mic plugged in, the other channel might spike randomly for no reason. I've just ignored it as it has never impacted an audio shoot, and I shoot with audio pretty much 100% of the time.

When monitoring the audio with headphones, the auditory spikes present themselves as crackling and popping, and record to the soundtrack of the footage, making the audio unusable.