Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Where in line are we and how manmy ordered?

Gavin Greenwalt said:
If I had to hazard a guess I would actually say ignoring phone orders it looks like web orders start at about 800.

scarlet-X2.gif
Click to expand...



I don't know about others. But my phone order was later required to be put in via the web, around 4am PST time when I got the e-mail. It was not entered into "the system" after placing the order on the phone.
 
Not sure if this helps people extrapolate info but I'm SO: 50894 with an E-mail confirmation at 7:59 PST.
 
Just wanted to add that I just placed an order for a few odds n ends about 2 hours ago and got SO number 0052846. Seems like the pace of the orders going into Red.com have dropped off sharply, but still a little elevated compared to normal day to day levels.
 
i can't remember what time i ordered, but received confirmation email at 8:37pm 11/3. #51111.
i placed an accessories order at 2:37pm 11/5, #52549.
 
I've received email confirmation at 03:35 GMT / 20:35 PDT but the email order number shows 1111032235470512 - 11_11_03__22_35_47__0512 ( it seems it was processed at 22:35, too hours after the email was sent.
Crossing this with my red.com number I'm 52011, which looking at the graph places me about right at 22:35.
So my registration time happened 2 hours after my email confirmation.
I´m in Europe, anyone noticed something similar?
 
they should stop making our nerves burnt and telling us who are the winners ... But I can understand that they don't want us to be disapointed.
However, hell it is hard to wait, I can swear I was refreshing the page like hell in order to make this dream come true and be the first to get it, I'm SO-50997 and my order was processed at 22:27... I started to order at 6.45pm (california time).
Had to wait for the long long page to appear. I amost break my computer because I was not able to see the checkout page...
That's insane ! I was becoming crazy because I was not able to spend 15 000 $ for a camera ... never thought I would be in that stress for spending so much money...
That's RED !
 
I started to order around 7pm (california time), i received email at 20:35 (california time), I´m 2011 but should be 1011, about eight minutes after you.
 
gavin, got some important SO numbers for you...

November 2nd (sometime in the afternoon...) SO# 0050713
November 3rd Scarlet Order: SO # 0051132 (got my email around 8:37 PST, no idea when it actually got through, i started wayyy earlier than that processing it, though not logged in)
November 3rd Accessory Order : SO # 0051274 (email confirmation at 9:02. again, not sure if there was a delay)
November 3rd Second Accessory Order: SO: # 0051344 (email confirmation at 9:28)

Hope that helps your calculations :)
 
Meddy MOST said:
they should stop making our nerves burnt and telling us who are the winners ... But I can understand that they don't want us to be disapointed.
However, hell it is hard to wait, I can swear I was refreshing the page like hell in order to make this dream come true and be the first to get it, I'm SO-50997 and my order was processed at 22:27... I started to order at 6.45pm (california time).
Had to wait for the long long page to appear. I amost break my computer because I was not able to see the checkout page...
That's insane ! I was becoming crazy because I was not able to spend 15 000 $ for a camera ... never thought I would be in that stress for spending so much money...
That's RED !
Click to expand...

I was in the same boat along with a lot of other people.
 
Tried to place an order online at 6pm but took about 2 hours of trying. Received confirmation of order 4th Nov 3.31 am local time UK 22.31 LA time got to bed a 5.30 am.

Well worth the wait.

My No 1111 0322331 510269
 
Not sure when mine was put in... but my number is: SO-0050945

I'd say it was around 7:30 PST

I had to do it manually (over the phone) because when I got to the last screen the button wouldn't even take you anywhere.
 
Nuno Ribeiro said:
I've received email confirmation at 03:35 GMT / 20:35 PDT but the email order number shows 1111032235470512 - 11_11_03__22_35_47__0512 ( it seems it was processed at 22:35, too hours after the email was sent.
Crossing this with my red.com number I'm 52011, which looking at the graph places me about right at 22:35.
So my registration time happened 2 hours after my email confirmation.
I´m in Europe, anyone noticed something similar?
Click to expand...

This is odd. Not that your order was processed at 22:35 (it would seem their server was on US Central Time) mine was 10pm as well. But your order number is higher than I would expect... so much so that you're really an outlier. Might want to check with your bomb squad on that.
 
Hey guys I am new to RedUser.net but I have been using the Red One (Now MX) since it made it's debut on the market. I recently just shot with the Epic for the first time a few weeks ago and was impressed, yet also let down. I know that this site is mostly for people that love to sing Red's praises yet I want some serious discussion on what I am about to say, not some bias talk, but real discussion.

As mentioned I just used the Epic for the first time the other day. It seems to me like the idea is for companies to send out a camera that is realistically in Beta testing and barely working. Also the design of the epic bothers me a lot. First of all the camera ships without the side handle or the red mote because everything is back ordered, so we have to use the touch screen monitor. The camera is being used without playback, so we have to upload the 5K footage to RedCine and hope it can buffer fast enough for the client to see playback, or you have to use a KiPro to record "Proxy" files, this is absolutely annoying. Along with only having the monitor on the top of the camera we only have 4 1/4 - 20" mounting holes which have to be used for the monitor. Yet when the monitor is hooked up (because you need to control the camera) you have no way to mount a handle, but wait you can buy a red accessory for a red accessory to mount the other red accessory on the camera so you can have a handle...(sound confusing?? don't worry, it's just Red). Now for the Epic lets but the SDI out in the most inconvenient spot on the camera where only little kids can mount and unmount BNC cables. While we are at it lets make the audio input on the camera an 1/8th inch jack so you have to have a battery powered mic and phantom power can no longer be used. Since we are on a roll lets change the input ports on the back of the Epic and make the connections different from the RED MX, so no longer can you power a micro force controller off of the camera, now you need to buy new cables for the camera. Oh and if that isn't enough for you to deal with while you are an AC prepping a camera package...lets not put a tape hook on the camera so you have an even harder time taping out your lenses. And conveniently if you have the 19mm top mount bracket accessory you will have a fun time changing your back focus especially if you go from a warm to cold climate unlike a film camera to the Arri Alexa that uses shims and is a solid structure design.

Another problem that I have with Red is as follows. First of all I am a head tech at a rental house with several cameras including Red, Arri, Sony, Panasonic, Canon, Zeiss, Angineux and so on. We bought the Red 18-85mm lens, it went out on one job and we got it back, it would tape out at 18mm and 85mm but anywhere in-between you would lose focus. So we shimmed it, but it wouldn't be corrected, so we sent the lens to Duclos, Paul at Duclos said that most Red lenses have this same issue and that this was the worst one he had ever seen, that we should send it back to Red for a refund. Awesome we will send it back right...so we did, 2 weeks later Allen in RMA says that the lens has been tested and meets "their" standard for film gear...haha, I actually sent a message back saying "you're joking right." No refund, no help, nothing, so we are stuck with a lens that does not stay in focus in between the 18mm and 85mm hash marks. Red to me has the worst customer service out of any camera company I have ever known. Arri on the other hand has 24/7 customer support as does Abel. We have been in business for over 30 years as a rental house and have never had such a horrible experience with gear as we have with RED, it is a shame people actually want to deal with them. Oh and by the way, their "put you on hold" message is really aggravating and numbing, Red, you need to get your act together.

I really want to see how many of you have dealt with Red like I have, they all know me by name right now over there and probably cringe when I call, stick to sunglasses, those don't overheat and give you corrupt files.

Sincerely,
Tyler
 
I'm sure RED will get things squared away for you =)
Bart Allen said:
Hey guys I am new to RedUser.net but I have been using the Red One (Now MX) since it made it's debut on the market. I recently just shot with the Epic for the first time a few weeks ago and was impressed, yet also let down. I know that this site is mostly for people that love to sing Red's praises yet I want some serious discussion on what I am about to say, not some bias talk, but real discussion.

As mentioned I just used the Epic for the first time the other day. It seems to me like the idea is for companies to send out a camera that is realistically in Beta testing and barely working. Also the design of the epic bothers me a lot. First of all the camera ships without the side handle or the red mote because everything is back ordered, so we have to use the touch screen monitor. The camera is being used without playback, so we have to upload the 5K footage to RedCine and hope it can buffer fast enough for the client to see playback, or you have to use a KiPro to record "Proxy" files, this is absolutely annoying. Along with only having the monitor on the top of the camera we only have 4 1/4 - 20" mounting holes which have to be used for the monitor. Yet when the monitor is hooked up (because you need to control the camera) you have no way to mount a handle, but wait you can buy a red accessory for a red accessory to mount the other red accessory on the camera so you can have a handle...(sound confusing?? don't worry, it's just Red). Now for the Epic lets but the SDI out in the most inconvenient spot on the camera where only little kids can mount and unmount BNC cables. While we are at it lets make the audio input on the camera an 1/8th inch jack so you have to have a battery powered mic and phantom power can no longer be used. Since we are on a roll lets change the input ports on the back of the Epic and make the connections different from the RED MX, so no longer can you power a micro force controller off of the camera, now you need to buy new cables for the camera. Oh and if that isn't enough for you to deal with while you are an AC prepping a camera package...lets not put a tape hook on the camera so you have an even harder time taping out your lenses. And conveniently if you have the 19mm top mount bracket accessory you will have a fun time changing your back focus especially if you go from a warm to cold climate unlike a film camera to the Arri Alexa that uses shims and is a solid structure design.

Another problem that I have with Red is as follows. First of all I am a head tech at a rental house with several cameras including Red, Arri, Sony, Panasonic, Canon, Zeiss, Angineux and so on. We bought the Red 18-85mm lens, it went out on one job and we got it back, it would tape out at 18mm and 85mm but anywhere in-between you would lose focus. So we shimmed it, but it wouldn't be corrected, so we sent the lens to Duclos, Paul at Duclos said that most Red lenses have this same issue and that this was the worst one he had ever seen, that we should send it back to Red for a refund. Awesome we will send it back right...so we did, 2 weeks later Allen in RMA says that the lens has been tested and meets "their" standard for film gear...haha, I actually sent a message back saying "you're joking right." No refund, no help, nothing, so we are stuck with a lens that does not stay in focus in between the 18mm and 85mm hash marks. Red to me has the worst customer service out of any camera company I have ever known. Arri on the other hand has 24/7 customer support as does Abel. We have been in business for over 30 years as a rental house and have never had such a horrible experience with gear as we have with RED, it is a shame people actually want to deal with them. Oh and by the way, their "put you on hold" message is really aggravating and numbing, Red, you need to get your act together.

I really want to see how many of you have dealt with Red like I have, they all know me by name right now over there and probably cringe when I call, stick to sunglasses, those don't overheat and give you corrupt files.

Sincerely,
Tyler
Click to expand...
 
Bart Allen said:
Hey guys I am new to RedUser.net but I have been using the Red One (Now MX) since it made it's debut on the market. I recently just shot with the Epic for the first time a few weeks ago and was impressed, yet also let down. I know that this site is mostly for people that love to sing Red's praises yet I want some serious discussion on what I am about to say, not some bias talk, but real discussion.

As mentioned I just used the Epic for the first time the other day. It seems to me like the idea is for companies to send out a camera that is realistically in Beta testing and barely working. Also the design of the epic bothers me a lot. First of all the camera ships without the side handle or the red mote because everything is back ordered, so we have to use the touch screen monitor. The camera is being used without playback, so we have to upload the 5K footage to RedCine and hope it can buffer fast enough for the client to see playback, or you have to use a KiPro to record "Proxy" files, this is absolutely annoying. Along with only having the monitor on the top of the camera we only have 4 1/4 - 20" mounting holes which have to be used for the monitor. Yet when the monitor is hooked up (because you need to control the camera) you have no way to mount a handle, but wait you can buy a red accessory for a red accessory to mount the other red accessory on the camera so you can have a handle...(sound confusing?? don't worry, it's just Red). Now for the Epic lets but the SDI out in the most inconvenient spot on the camera where only little kids can mount and unmount BNC cables. While we are at it lets make the audio input on the camera an 1/8th inch jack so you have to have a battery powered mic and phantom power can no longer be used. Since we are on a roll lets change the input ports on the back of the Epic and make the connections different from the RED MX, so no longer can you power a micro force controller off of the camera, now you need to buy new cables for the camera. Oh and if that isn't enough for you to deal with while you are an AC prepping a camera package...lets not put a tape hook on the camera so you have an even harder time taping out your lenses. And conveniently if you have the 19mm top mount bracket accessory you will have a fun time changing your back focus especially if you go from a warm to cold climate unlike a film camera to the Arri Alexa that uses shims and is a solid structure design.

Another problem that I have with Red is as follows. First of all I am a head tech at a rental house with several cameras including Red, Arri, Sony, Panasonic, Canon, Zeiss, Angineux and so on. We bought the Red 18-85mm lens, it went out on one job and we got it back, it would tape out at 18mm and 85mm but anywhere in-between you would lose focus. So we shimmed it, but it wouldn't be corrected, so we sent the lens to Duclos, Paul at Duclos said that most Red lenses have this same issue and that this was the worst one he had ever seen, that we should send it back to Red for a refund. Awesome we will send it back right...so we did, 2 weeks later Allen in RMA says that the lens has been tested and meets "their" standard for film gear...haha, I actually sent a message back saying "you're joking right." No refund, no help, nothing, so we are stuck with a lens that does not stay in focus in between the 18mm and 85mm hash marks. Red to me has the worst customer service out of any camera company I have ever known. Arri on the other hand has 24/7 customer support as does Abel. We have been in business for over 30 years as a rental house and have never had such a horrible experience with gear as we have with RED, it is a shame people actually want to deal with them. Oh and by the way, their "put you on hold" message is really aggravating and numbing, Red, you need to get your act together.

I really want to see how many of you have dealt with Red like I have, they all know me by name right now over there and probably cringe when I call, stick to sunglasses, those don't overheat and give you corrupt files.

Sincerely,
Tyler
Click to expand...

Funny, to think a little less than a month ago you were basically the most excited of all of us waiting for the Scarlet.
 
You must log in or register to reply here.
Back
Top