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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

When do I need to wake up tomorrow?

It's been nearly 10 hours since I submitted my order.... Still nothing. It's been 9 hours since I emailed Ryan / 4k@red.com inquiring as to whether or not the transaction completed successfully. No response either way. I didn't get kicked back to the RED webstore after paying through PayPal either both with the reservation and last week with stickers. I haven't seen my stickers yet either. :confused: But PayPal definitely did take my money and they sent it somewhere.
 
AppliedVisual said:
It's been nearly 10 hours since I submitted my order.... Still nothing. It's been 9 hours since I emailed Ryan / 4k@red.com inquiring as to whether or not the transaction completed successfully. No response either way. I didn't get kicked back to the RED webstore after paying through PayPal either both with the reservation and last week with stickers. I haven't seen my stickers yet either. :confused: But PayPal definitely did take my money and they sent it somewhere.
Click to expand...

have you emailed him again, its possible with the amount of email he must be getting that he missed yours.


also, does anyone know when we will get the stickers?
 
It's been 7 hours here. Still no confirmation e-mail. Are other people getting theirs at this point or has our boy halfway around the globe gone to sleep for the night?

Chris
 
Just received word from RED.

They do have my Payment via PayPal... RED processes in the order they are received... So we'll see what that does to me. They didn't have a reservation # to report to me yet.

Oh well, I guess all I can do is wait and see what happens.
 
I have 100euro limit with my new PayPal account. I have to complete my PayPal registration but must wait 3-4 bussiness days for expanded use number.
Hm, did I do something wrong? :confused:
Please, help.
 
Laco,

Contact RED directly they will give you wire transfer instructions or may have some other suggestions. You can also use credit cards directly on PayPal without setting up an account, or at least I think you can.
 
12 hours here since I got Paypal receipt - though no e-mail from red...
Im thinking - should I e-mail 4k@red.com? or I will be just make things more messy for them?
 
I say go ahead and email them... Just to be sure they received your payment alright. But it took RED nearly 12 hours to respond to my inquiry. And I still don't have a reservation # -- I think they're still sorting it all out on their end. If you have a PayPal receipt, you're probably fine, we all just have to wait for RED to catch up with it all and hopefully things will be quicker tomorrow as they all return to work. :)
 
Laco said:
I have 100euro limit with my new PayPal account. I have to complete my PayPal registration but must wait 3-4 bussiness days for expanded use number.
Hm, did I do something wrong? :confused:
Please, help.
Click to expand...

feel free to call me at the office tomorrow and i will help you out: 949.206.7900

thanks,
kelly
 
I ordered about the same time gaspacho did, perhaps a bit before (my PayPal transaction ID shows 2:09:17AM PST on 1/21) and I still haven't received my reservation #'s. Ryan @ RED said they have my order / money so I'm just waiting....
 
I'm thinking one of the hold-ups for me is my lens reservations. This is just a theory, but I'm thinking they're getting a ton of people reserving the 18-85 zoom and possibly even the 300mm. This is adding to all the confusion... I reserved the camera and both lenses and I think that may be why I'm still waiting for an email while others who ordered a bit after (or so it seems) already have their # in line for the camera.

...I could be wrong though. That happens a lot.
 
filmnorth said:
Be patient, that took 40 hrs!
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Almost 42 hours here. It must be complete insanity at RED with this reservation stuff. I don't think PayPal did them any favors either.
 
zuvis said:
12 hours here since I got Paypal receipt - though no e-mail from red...
Im thinking - should I e-mail 4k@red.com? or I will be just make things more messy for them?
Click to expand...

Almost 24hrs for me. I just sent an email.
 
Real happy to get my serial number, but I have a question . . . I was e-mailed a .PDF titled, "Red Digital Cinema Deposit Receipt." But I got nothing that looks like a "contract." There's no where for me to sign on the receipt itself and the .PDF is only one page. Did they forget to send me the contract?
 
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