What's going on at RED ?

[Michael LAGERWEY]

Impossible to reach anybody at Red since one week.
No answer to the e-mails! Answering machines on all squads offices...
I sent a camera 20 days ago for repair and no news since then.
Does anyone know if The Big One did already hit California ?
Sure hope not...



:emote_head_explode:

 

[Jarred Land]

we are definitely here... do you have spam guard or anything?

 

[Michael LAGERWEY]

I might on my e-mail inbox,
but I've been trying phone calls...
Anyways, I just need an update for the #2274

I hope you will indefinitely be there
We bet on you guys )

 

[Brent Carter]

I can easily track incoming emails and call logs to RED. If you can PM me with the email address you are emailing from, the phone number you are calling from, the number you are calling, and who you are emailing - I can see what is going on. BOMB SQUAD is at their desks from at least 8am to 5pm PT Mon-Fri. They generally get back to people within same business day. If you contact them after hours, then the next business day. Tech support, of course, is 24/7/365.

I sit within 10 feet of them so I know they are there - taking calls and emails - so we will need to look into this a little deeper.

BC

 

[John Marchant]

I wonder if there's anything awry related to the way international calls might be handled by your automated system...? It may be coincidence but when I've had trouble, getting voicemail all the time, I blocked my number when dialling and got straight through to someone.

Just a thought

 

[Brent Carter]

Will test that as well. We have a ton of intl customers we talk to everyday but that is why I ask for the exact number to trace that number....

BC

 

[Jarred Land]

Digging in..

I see a response to your last email that you sent late Oct. 9th (Saturday) on Monday... Historically your emails have always been responded to very quickly.

Our IT team is tracing your phone calls to see when calls where made from you and to you... but i hafta say, this is starting to look a little like crying wolf...