Welcome to our community

Be a part of something great, join today!

Register Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

What do you think about the supply rate ?

Im sick of this attitude from this forum about the status of scarlet orders.

Bottom line no matter what company you go to it is common decency to at least tell customers when to expect their product. Regardless of weather it is "common knowledge" that their product takes forever for orders to fulfill or not. Any sort of information is good information. Red as a company needs to at least give general estimates (weather or not they are dated at years from now). In addition to call people "bitter" for asking for simple information on a product they paid for (though not all in full) is ridiculous.

Just sweeping this topic under the rug isn't going to change any policies. I know my camera will ship when Red is ready but Red needs to disclose more information about their orders.
 
you can always just go and get a 4k sensor camera that only shoots 1080p 8bit to shoot now for $18k. but it does have built in ND though...
Click to expand...

This response is just what I am talking about. Just another passive agressive response to another member who is probably in the same boat.


Red just seems to dismiss the consumer's request for a simple estimate. Granted they have an immense volume of orders, even if it is a ballpark estimate it would satisfy the basic need for information. Does nobody agree?

I would like to see legitimate debate on this topic.
 
If this is the way to be a "professional", I want be a consumer for ever.

Benoît-Joan Clariana-Roig said:
RED are professional tools. They are not a consumer products, you can buy everywhere at any quantity. Some peeps here waited 2 years for their EVF. Be patient.
Click to expand...

Some guys here are ilarious, maybe a new art of sadomaso?
I pay what I buy, anyone give to us gratis present, normally is RED to say thanks to the buyer and not the buyer to implore RED to have one camera.
Even when I order a Ferrari I get the date of delivery.
Also i see that many technical questions are answered from user and not from RED Staff, you call this professional? When I make a question I would appreciate a clear answer from a person paid for this.
I learned to respect appointments, because in that way demonstrate respect to other people.
For what I can see RED is not ready to handle many orders, I sacrifice to these principles and for this cancel my order.
 
Last edited:
Customers build companies... companies should make customers happy, that's the standard
 
I agree that RED's lack of general estimates is annoying but I also know that the reason their stupid policy is in place is because a large vocal customer base who chewed them out after those rough estimates were wrong.

If you ask me we need two lines, one for people who want up to the minute Intel and promise not to get bent out of shape when things go wrong and another for those who can't handle constantly evolving estimates.

But they have in this instance given estimates. "Before the end of February."
 
Carey Lee Coffey said:
Red is a young company experiencing growing pains. Period.
Click to expand...

Everyone experiences growing pains, Red is an established company now. It is inspiring how they started from scratch but that was not yesterday, it was a few years back. comma.
 
General estimates can't be given since they won't be accurate. At. All.

An engineer can happily say that they'll be able to push out "250 this month" and then land well short of that for any number of reasons. How many of you "reasonable customers" would then go on the boards, bitch and whine that they "promised me!" and proceed to BS all over about how "unreliable" and "lying" RED is concerning order status? Hmm. Thought so.

No, this is a temporary situation that is being worked on. Expect your Scarlet-X Q1 or early Q2 as per what we can infer from Jarred's posts. If come Q2 we still have lots and lots of unfulfilled orders, go ahead. Whine. Then it'll actually have some legitimacy. Right now, it just comes off as a misinformed customer who doesn't have a clue what he purchased -- nowhere did it say on the order page that you'd get a Scarlet-X before the end of the year. Nowhere.

Seriously. Think about it.
 
Youre absolutely right! Everyone will get their camera when they get their camera. Based on what they appear to shipping (mine SO3638) will be here on many, many months - it will absolutely not get to me on February. Sorry folks.


Luc Bouvrette said:
According to Jarred's recent post, we're talking a couple of months :

http://www.reduser.net/forum/showthread.php?66412-Backorder-Update-November-8&p=903404#post903404

Hadn't Jim also mentioned February as the end date of backorders? (if my memory serves me correctly)

Ordered mine pretty recently. It'll get here when it gets here.
Click to expand...
 
This is the crucial point anibody say to me nothing, nowhere is specificated when.

Erik Franzén said:
General estimates can't be given since they won't be accurate. At. All.

An engineer can happily say that they'll be able to push out "250 this month" and then land well short of that for any number of reasons. How many of you "reasonable customers" would then go on the boards, bitch and whine that they "promised me!" and proceed to BS all over about how "unreliable" and "lying" RED is concerning order status? Hmm. Thought so.

No, this is a temporary situation that is being worked on. Expect your Scarlet-X Q1 or early Q2 as per what we can infer from Jarred's posts. If come Q2 we still have lots and lots of unfulfilled orders, go ahead. Whine. Then it'll actually have some legitimacy. Right now, it just comes off as a misinformed customer who doesn't have a clue what he purchased -- nowhere did it say on the order page that you'd get a Scarlet-X before the end of the year. Nowhere.

Seriously. Think about it.
Click to expand...
 
Many people keep saying be patient. I'm not clear on what is meant by that. If you mean wait until summer or fall to get your camera then that's exactly what I'll have to do. Do I have a choice?


Benoît-Joan Clariana-Roig said:
RED are professional tools. They are not a consumer products, you can buy everywhere at any quantity. Some peeps here waited 2 years for their EVF. Be patient.
Click to expand...
 
Just a suggestion like someone mentioned. An official blog would turn the noise down drastically. Estimations can be given, notice i said estimations not promises, as much as i love Red and what they're doing one shouldn't have to dig deep to find a major announcement.
 
Youre absolutely right Jarek. I've only followed RED for a couple year so I guess I'm a newbie and, therefore, a second class customer. You'll be very pleased to know that I ordered on 11/10 and it will take at least six months for me to get my camera. Happy?

Jarek Zabczynski said:
RED doesn't sell consumer products. You can't just stroll into Best Buy and get one. Pretty much everything that comes out of RED is a custom order and generally already sold before it's even made.

If for example someone where to have no knowledge of a product such as Scarlet, then learn about it one day, then decide the next day they want one and expect to get it, that is what I would call BS. I don't understand how one would go about a purchase like this without doing substantial research. People waited years for the RED One, years to get an Epic, hearing about Scarlet for YEARS...and this has been common knowledge about RED camera systems. Given that Scarlet was actually shipping within two months of the "official" announcement is miracle and a blessing for many. We've all waited LONG for these cameras, most of us for years. So unless you're James Cameron, you'll have to wait your turn. Just because you're at the back of the line, doesn't give you the right to be bitter about it. I bet the guy in front of you isn't complaining and the guy behind you would be glad to take your place.
Click to expand...
 
Arnold F. said:
Many people keep saying be patient. I'm not clear on what is meant by that. If you mean wait until summer or fall to get your camera then that's exactly what I'll have to do. Do I have a choice?
Click to expand...
Of course you have a choice; but that choice includes cancelling your Scarlet-X order and going with another camera that fits the job.

Problem is that whining about the slow shipping order won't magically make things ship faster. Nor will whining about "when" actually get you an answer -- when it does, it'll be an estimate. That estimate will be wrong. Count on it.

I'm afraid I don't understand anyone who bought this camera expecting it to ship imminently -- did I miss something or was there some expectation that RED has become Santa's shop and can magically create thousands of Scarlet's overnight?

Your camera will ship as production ramps up. Demanding an answer at this point is useless as they can't honestly give you an accurate prediction of when their production hits its stride. Once that has happened though, it'll be a simple matter of measuring how many units per day/week/month, add shipping time and turnaround (payment etc.), and there you go. Right now, you have to estimate production capability, ramp up speed, shortage, supply, shipment and factor in any other delay that might occur (such as unexpected problems with production line training).

Seriously, I'd be concerned if they did give out a deadline -- it'd set expectations to meet and if they didn't it could be bad. Shit storm bad.
 
First, Merry Christmas to all :)

Back on topic. I Think that people have to understand that, for the good and for the bad, Red is not a Canon or a Sony, with factories with thousands of employees all around the world. The bad part of this is longer times of delivery. The good parts, however, completely in my opinion cover the bad part: the cameras we are getting are all practically hand made. The quality control is excellent, and they are all made with direct supervision of Red in the USA. A good comparison I like to make is with Ferrari. Think this way: you're getting the Ferrari of cameras, may it be the sports version (Scarlet) or the Racing version (Epic). You have to wait but when you get your camera I'm sure you'll immediately forget about this long wait.

Now its a good time to write scripts, get the necessary support gear, and be ready for when it arrives, you can immediately take it for a spin!
 
Sorry I don't want create a problem or negative pubblicity, only write this art of mentality not corresponding with my person, maybe one day I will invest in beautyfull Red gears but not now.

Sergio, by Ferrari you become exactly the date of delivery at the moment you subscribe the order.
 
Last edited:
First, there are too many people with blind love for Red! Just because Red has been doing it certain ways for years doesn't make it right. In fact, you're actually endorsing the only major weakness of their business -- ability to deliver products "on time". Please please ask Red to improve not continue being deficient.

Whether you're Canon, Sony, Red, or some no-name Chinese manufacturer, you should know exactly how many units you're able churn out each day, week, month, etc. Personally I can understand why Red might choose not to disclose this info (provide us with ETA). However for as a customer who have put down a deposit for a Scarlet, I have the right to ask for an estimate of delivery -- it's not complaining or whining.
 
You must log in or register to reply here.
Back
Top