What are the supports answer times?

[Pascal Parvex]

I made a Red support ticket five days ago; still no answer. How long does it take usually? My problem is, that I cannot order anything, as no account is linked to my e-mail address. I registered years ago. Maybe something has changed with old accounts?

 

[Nick Grow]

Pascal, please email your support ticket request number to nick-dot-grow@red and I will get to the bottom of this issue for you. Our commitment is a four hour response time 24/7/365 to urgent technical support incidents sent to RED via https://www.red.com/contact_us/new.


Nick

 

[Pascal Parvex]

Pascal, please email your support ticket request number to nick-dot-grow@red

I did add a .com to the address and it did not work, the email came back as user not existing. I need a valid e-mail address.

 

[Nick Grow]

I did add a .com to the address and it did not work, the email came back as user not existing. I need a valid e-mail address.

nick - dot - grow - @ - red - dot - com

 

[Martin Weiss]

..and a "dot" is of course typed as a "."

 

[Pascal Parvex]

My bad. I didn't think that far. The e-mail should now have gone through.

 

[Pascal Parvex]

Hm, my problem has not been addressed yet.

 

[Nick Grow]

Pascal, I received the email you sent me on Monday, September 26th at 3:29 AM. I then responded to you on Monday, September 26th at 6:33 AM. I will re-send that email to you now.

Nick

 

[Pascal Parvex]

Dang, that's the second time an e-mail doesn't get through. I suppose it is the spam filter. Please send the e-mail to pascal.parvex@gmx.net. Thank you. I just re-set-up the spam filter, it now sends spam to the gmx.net-address.

 

[Pascal Parvex]

I just got your e-mail. It was marked as phishing by Windows Mail and put into the junk e-mail folder...I read it. I once made an account with red.com, but did not complete a t-shirt order, because the shipping costs were around a hundred dollars. I'm not sure if I really made an account though. So I can just make an account? Will try this out.

 

[Pascal Parvex]

Just successfully made an account. Seems to work now.