weird problem when I hit record.

[Timur Civan]

The record indicator turns yellow then the camera locks up.

Ever happen to you? On a shoot ant help would be much appreciated.

 

[Andy White]

Have you tried a different mag?

Seem to remember something similar with a 98% mag and an overcrank shot... I presumed there wasn't enough space to buffer (was only using a 64gb ssd at the time as I was testing).

 

[Keegan@Netflix]

Hi Timur,

I would power down then power up then do a system restore (under settings> maintenance > restore) if your still having trouble try to reinstall firmware. You can also contact support.

http://www.red.com/contact_us

Regards,

 

[Timur Civan]

Thanks!!

 

[Stephen Mick]

I've had the same issue from time to time. No idea what causes it, but a shutdown usually solves it.

 

[William Robinette]

I have also had this problem. Do you have your half-press record button assigned to AF with a non AF compatible lens attached? I've been able to replicate this problem by operating under those circumstances. It seems (well scarlet at least) to want to AF but obviously it can't and kind of gets stuck without knowing what to do.

 

[Mennovandijk]

I have also had this problem. Do you have your half-press record button assigned to AF with a non AF compatible lens attached? I've been able to replicate this problem by operating under those circumstances. It seems (well scarlet at least) to want to AF but obviously it can't and kind of gets stuck without knowing what to do.

I was thinking the same.

 

[Timur Civan]

Hmmmmmm have to look into this... this could be it.

 

[Trent Lillehaugen]

Someone who is experiencing this problem please file a ticket and send it a log file so we can take a look. Thanks.

 

[David Bourla]

That must be the solution. The yellow tally frozen issue hit me several times a day while switching between AF and non AF lenses.
So glad I have a clue what it is now!

 

[Julio Quintana]

We've been experiencing this glitch on two Epics for the last few weeks even after two new firmware upgrades. After reading this thread I checked and sure enough, all of the record buttons default to Auto Focus when they are half-pressed. I just disabled that function so hopefully that solves the issue.

Thanks, guys!