Weird Moire Pattern After Latest Update

[Daniel Trout]

Anyone have this appear on your footage? I noticed after the update the camera started doing this? Is the footage useless now?

Thanks,

Daniel

 

[Dominick Pietrzak]

Wow that doesn't look good.

You should contact RED Support by filling a support ticket here... http://www.red.com/contact_us

Be sure to download the logfile and send that in as well.

Seems like this was a similar problem: http://www.reduser.net/forum/showthread.php?83096-Can-anyone-tell-me-what-this-is-all-about

So it might've been a bad copy or the camera might need to be sent in.

 

[Daniel Trout]

Yeah I have already contacted Red and sent in my log files waiting for a response. The weird part is its only on random clips. I hope the footage can be fixed.

 

[Dominick Pietrzak]

Did you make multiple copies of the footage? Did you check all copies?

 

[Matt Ryan]

Anyone have this appear on your footage? I noticed after the update the camera started doing this? Is the footage useless now?

Thanks,

Daniel

Thats not moire, thats data/frame corruption. Let us know the diagnosis from RED.

 

[Daniel Trout]

I have the original card still here and it's like that on the card so it's not a bad copy if the original is like that. I will let everyone know what Red says.

 

[Dominick Pietrzak]

Ah okay, thought it was a copy for some reason. That is weird then, and oh yeah not moire as Matt said.

 

[Shervin Mandgaryan]

Your camera needs to be sent back to RED.

I've had this issue and had to send my camera back. They gave me a loaner while my camera was gone. Final decision was they couldn't repair my old camera and sent me a brand spanking new one. Good ol' RED customer service right there!

 

[Daniel Trout]

That's what I'm afraid of. I was hoping I could save the footage.

 

[Shervin Mandgaryan]

There's no way AFAIK. It's a hardware issue and whatever has been shot cannot be saved.

Contact Nick Grow ASAP if you can, he'll get you sorted out quick.