Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

WC problems

O

Olivier Gresse

Well-known member
Joined
May 29, 2015
Messages
235
Reaction score
0
Points
16
Website
duolproductions.fr
Hi,

I have two elements of WC for my Epic-W and I have problem with both of them, is WC not so great?

- With the trigger handle, the Rec button doesn't work after an update, I also have to change the batterie after just 1 month. So I ask me if it's a firmware problem or a power problem of the trigger handle.

- I also have the V-mount cableless Power Plate, and I have to plug-in many times the batterie otherwise the camera doesn't want to power on. My Globalmedia Pro 190 batterie doesn't want to work also.

What do you think of these problems please?
 
On the battery plate issue. Do you happen to have a Base Expander? Do yourself a favor and purchase contact cleaner (something decent / not the Radio Shack variety if you live in the states). Take off your Base Expander and hit the pins of both your WC back and the back of the Expander with the contact cleaner and a microfiber cloth. Then do the same to the contacts on the back of the RED DSMC2 body and Expander. I was having a lot of connection issues with my batteries, and it was mostly because my terminals need to be cleaned.

Wish I had more about the Trigger Handle.
 
email WC ryan and his team go above and beyond to make their customers happy. I have had some issues too but I called ryan and the folks at Wooden Camera and they fixed it right away!!! My biggest complaint about this industry is that people just post and complain before they do the research and contact the company with the problem. We all have things that go wrong when it comes to gear (i had a shoot where my reds weren't matching) submitted a ticket and boom problem was solved thanks to the amazing RED Bomb Squad!!!! Please contact Wooden Camera and they will take care of you I promise!!!!
 
Trigger handle: Have you tried booting up with the trigger in the R/S position? New firmware seems to require it set to that on boot and then you can toggle to lock and back whenever.
 
Thanks for your replies !

For the battery plate, I don't have a base expander.

For the trigger handle, I have tried to remove it and also to change in the R/S position, but the REC button is always inactive.

I have sent a message to the WC support...
 
Have you also tried replacing the battery inside? I had to replace mine shortly after purchasing because I left it in the R/S position while in a case.
 
Hey, Michael from Wooden Camera here! If you're having problems please shoot us an email and we'll make sure you're taken care of! We normally respond to emails at lightning speed! ;)
 
Yes I tried to change the battery and it doesn't work, I tried to power on with the trigger handle in the R/S position, without succeed! I tried to update the camera to 6.4.21 because the trigger handle worked before I put the 6.3.101 update...

I'm in contact with David Willis from Wooden Camera but there is no solution for the moment...

My Globalmedia pro Battery doesn't work, my Sony PLV-95 Batteries have issue. I would have liked to know this before buying this plate.

David propose me a free update to power the unit directly from the camera but if I send the trigger handle it will cost me almost the same price (in shipping cost and customs because I'm in New-Caledonia) that I have spent in the trigger handle! I have done recently to repare my SmallHD 502 in garantee and, finally it cost me 250$!

I thought Wooden Camera was a good solution but I have many issues with both elements I have ordered, I'm really disapointed. And sorry to say, but how the handle is powered with the battery and the small integrated circuit really does DIY and not very professional!

I would have liked to buy the Wooden Camera UVF mount 2 but now I really hesitate!
 
You must log in or register to reply here.
Back
Top