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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Warning: Fed Ex Policy Change!

J

Jason Ing

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I just got my Red a couple of days ago.

It came both unexpected (I wrongly estimated time of delivery to be a month away due to the recent delays) and unannounced (I was told by my Red rep that I will get a call before shipping, but I didn't get the call).

Because of this, I wasn't in full camping gear outside my door when Fed Ex delivered it.

So the big, tempting, Red camera box was left all by its lonely self out in the open on my doorstep.

Luckily the wife got up to see who had been knocking and disturbing her beauty nap (oh, what a life). :)

I read here on the forum that Fed Ex will leave it there if they have previous permission to do so.

So I called Fed Ex to turn that off. But I found out they no longer use that rule.

According to the Fed Ex rep that I spoke to, the new rule is that the shipper has to indicate whether signature is required or not because the shipper is paying extra for the sig required feature.

I called Red and the customer rep first said they require a signature but then mentioned the rule about it being overriden. But when I told him it was no longer applicable, the rep said to call my Red rep.

So I don't have any clear answers. Red says they require signature (I believe them!). But my $$$$ camera was left at the door.

I'm not pointing fingers and I know that people get tracking numbers, etc. via email. So hopefully I'll be one of those anomolies. I just wanted to give everyone a heads up.
 
That's been a new policy of FedEx since Fall 2005.

FedEx Express Residential Delivery Signature Policy Change

FedEx is changing the signature policy for FedEx Express® shipments to residences.

* Beginning in fall 2005, FedEx will no longer require a signature for express shipments delivered to residences. This change will make our FedEx Express residential delivery policy consistent with our policy for FedEx Ground® and FedEx Home Delivery® shipments. If a signature is needed for a residential shipment, shippers must choose one of the new FedEx Delivery Signature Options.
Click to expand...

Noah
 
Oh, ok. Not so new then.

But something still needs to be cleared up if the red rep is still quoting the old fed ex policy and I read it here on the forum as well.

If it comes down to this: "If a signature is needed for a residential shipment, shippers must choose one of the new FedEx Delivery Signature Options"...

Is Red choosing this option by default or do Red Owners have to request Red to do so?
 
Did you get an email notification? I've never had Red miss notifying me of a shipped item, before.

I usually just call FedEx to have my package held at the local distribution center. They were more than happy to do that. They will even call you when the package has arrived.
 
No email notification. I've gotten emails from Red before ("Ready to ship", etc.), so I know they have the correct email and it clears the spam filter.

Anyway, I'm not really complaining or anything about what happened to me, I'm a happy camper; but I don't want to hear about a red delivery being ripped off. :)
 
Policy or no Policy.. the drivers take some sort of subjective decision when they get there what they are going to do, even if they are not supposed to.. I think based on if you live in the ghetto or not, if the Driver doesn't want to haul his ass all the way back there the next day, etc. etc. ... As Noah said, its been like this for a long time.. it happens to me all the time, sometimes I actually like it ( cause i get home and its like santa claus came) but sometimes it makes me a little frightened, specially with high ticket items.
 
Oh. Driver decision, huh? Scarey.

I don't get much fed ex at home, so this was all new to me.
 
This freaks me out. I'm having it delivered to East London... not only are there plenty of scumbags there... many of them are from the indy film scene and would know what's in the box...
 
insure your package and fedex treats them much better. the carriers are self insured so when you list a declared value the driver has more responsibilities. the packages are tagged when insurred and are handled better too.
 
digitalfx said:
insure your package and fedex treats them much better. the carriers are self insured so when you list a declared value the driver has more responsibilities. the packages are tagged when insurred and are handled better too.
Click to expand...

asfaik thepackages are insured....
and even then, when its gone you are at the end of the line again i think
 
I once had FEDex leave important official documents (that were supposed to have been signed for) for my wife's immigration paperwork on the doorstep... of the wrong house. Luckily my neighbors were honest... and their dog didn't eat them.

Later,
Jason
 
So if someone steals the package - who pays for another camera and how long would you have to wait for a new one?

This is one of my worst nightmares.
 
do we have to choose FedEx ?
cant we work with UPS ?

This is some scary shit !!!
 
Here's a funny one:

4 Red Boxes - Dumped on my front step--no doorbell, no knock
1 Red Lens - Dumped on my front step--no doorbell, no knock

1 9mm Allen wrench - Signature required, pick up at fedex facility--No knock, no doorbell, no Reattempts!!!!
 
Kreisky said:
do we have to choose FedEx ?
cant we work with UPS ?

This is some scary shit !!!
Click to expand...

And so why do you think UPS is any different?

We ship via FedEx and UPS every day, thousands of packages a year, many hundreds of thousands in value...in 25 years we have only had a handful of damaged packages and zero stolen packages.

Insure your packages and stop worrying.
 
Thom said:
Here's a funny one:

4 Red Boxes - Dumped on my front step--no doorbell, no knock
1 Red Lens - Dumped on my front step--no doorbell, no knock

1 9mm Allen wrench - Signature required, pick up at fedex facility--No knock, no doorbell, no Reattempts!!!!
Click to expand...

You got the 9mm Allen Wrench! Wow!

Judging from the tone of your post, you have no realization of what you have in your possession, do you?

Do you know how many Red Users have reservation numbers for that? What allen wrench # are you? I'm seriously considering offering you cash + 10% premium for it.

Lucky bastard.
 
Phone call

Phone call

I'm a bit curious as to why RED shipped your camera without contacting you about completing your order - or did you complete it with a RED team member and just thought there would be delays?
 
Hoffman said:
I'm a bit curious as to why RED shipped your camera without contacting you about completing your order - or did you complete it with a RED team member and just thought there would be delays?
Click to expand...

Who, me?

Not sure why Red didn't contact me. Yes, I did complete my order and finances with my Red Rep who, understandably, said he didn't know at that time when it would be ready. So I just figured it was delayed like everyone else. I did have to wait a few weeks... I just figured wrong and thought end of the month. But to Red's credit, they pushed ahead and did what Jim said they were doing... getting the problem solved and getting the Red's out the door.

I've been reading on the 1501-1750 unboxing thread that people are getting their emailed tracking number. Guess my email/phone call fell through the cracks. :)
 
Great - that is a nice surprise. I wasn't sure by your initial post if you hadn't finished finalizing everything with RED. Great to have time go in your (Reduser) favor for a change. Congrats. Let us know how you like it when you get shooting.
 
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