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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Viewfactor Offers Credit for Inclino/Impero customers

Michael, that is correct. I'm not sure why the Inclino thread was locked but regardless we are still cranking away on these things. The driver & receiver boards are the biggest monetary outlay so thankfully the Epic accessories are funding everything thru to completion. In the mean time we want to allow our customers to use their credit on the Inclino/Impero towards anything else that we are currently shipping now. Through the past few months a number of people have opted for this credit option but now we feel comfortable enough to open it up for anyone who wants to do it. This in no way means we are tapering off or stopping work on the inclino/impero and it will not alter your place in line.

We are getting an email blast ready to send out in the next few days to let everyone know.
 
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The last update from CVB. 31 days old now........

** 11/14/11: Working on code - substantial updates coming at the end of the month.
 
Mick van Rossum said:
I'll shoot another email today, see if he's around and ready to resolve this 3,5 year old case....
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And here I was wondering what happened to my almost 2 week old IDX mount order. :D
 
Gavin, we had a CNC mill down for a week which caused a delay. Your order is shipping tomorrow. With regards to Mick, he had asked for a refund long ago and we were not in a position to make it happen. Times were very tough for us last year and thankfully we have been able to get our company turned around. I have emailed Mick and a we're taking care of the situation. For the follow focus systems, we have refunded a large amount of the original orders through straight payment or through current product replacement in lieu of refunds. We are hiring two engineers to work on the final stages of our follow focus system and look forward to getting an amazing product out to those remaining customers that have been more than patient with the delays.
 
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Curt von Badinski said:
Gavin, we had a CNC mill down for a week which caused a delay. Your order is shipping tomorrow.
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No worries Curt, I figured you guys were positively swamped with Scarlet orders.
 
Hi There Curt

It is now three years since I send you money for the RED One Motor Package! What is the status?
 
Curt solved all, I got a quick reply from him the same day and he refunded the money correctly. I wish him all the best, and hopefully a great product in the future.
 
Wow.. I found life signs in the reduser offtopic forum? Why no posts in your own forum Curt? It feels like we are pretty left out in the cold there...
 
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