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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Very dissatisfied with RED customer service and support

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I would be pissed as well! Everyone here is more concerned about his attitude and dismiss the fact that he was sold a defective product to begin with!

He shouldn't have had to wait 3-5 days, he should have waited 30 mins max!

That's good customer service. It doesn't matter if he is a professional or not, he bought the camera and the camera was broken. He shouldn't have to pay even one cent of insurance over a broken new camera, that's ridiculous.

Would Red pay him back that insurance cost?

Anywhere in the world, you buy a product and it has to work! That's not even an argument. I know how people love Red, but let's all take a deep breath and realize that he as a customer has all the right to not buy a broken camera!,,
 
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