v4.0.10 firmware: screnn goes black at times

[Alex Rain]

Hey guys,
2 days ago I upgraded my Scarlet with the new v4.0.10 firmware and now am facing a strange glitch - from time to time my touch screen suddenly goes black for a couple of seconds and then works normally, but it doesn't affect my SDI monitor. It goes black without any logic, just chaotically. Did anyone notice sometthing of that kind? I am now trying to reinstall v4.0.10 firmware, but I have many shooting days ahead and need to solve the problem asap, so I would really apreciate any advice or ideas.

 

[Adrian Weinbrecht]

Hey Alex

Have you tried changing the cable from the brain to the touch Screen?

best

Adrian

 

[Alex Rain]

yes - i changed the cable and the monitor. I rolled back to the v3.3.15 and everything seems to be ok, let's see what happens.
best

 

[Nick Grow]

Alex, I recommend contacting RED SUPPORT directly by sending us a tech support ticket here http://www.red.com/contact_us and a log file from your SCARLET-X for diagnosis.

NICK