v 36/37 no export

[Tom Sefton]

Don't know if anyone can help?

We've got an old project that needs a few re-edits and then exports from fcpx. In the past we used v33 of RedCineX to create a look and then export ProRes422HQ 4K proxies from 4KUHD r3d files. Each had heavy temp and custom colour controls added before export.

In the past RedCineX was our most stable and fastest encoder - chewing through 12hrs of footage in around 14hrs time.

The system doing the encoding is a new Mac Pro, 6 core, d700s, 32GB RAM

Footage is stored on a thunderbolt RAID at RAID 10. There is 3.5TB available space from a drive with 32TB total space.

Each time we start either the queue or a single file since updating to 36 or 37 the system just hangs. Encode times go up from 1hr to 24hrs for one file and then it hangs.

Anyone have any ideas? Nothing has changed with the system aside from the update to RedCine X.

Thanks!

 

[Tom Sefton]

I should add, that Adobe Media Encoder is rock solid at doing the proxies, but I need to be able to set a colour temperature and look before exporting...

 

[Grant Limberg]

Tom,

Can you please go in your help menu in REDCINE-X, and select the items "Save Report..." and "Save System Information..." and attach those output files to an email sent to redcinex at red dot com? We'll take a look and see what's going on.

 

[Tom Sefton]

Grant, thank you very much for the quick response. This is the reason Red has been the best investment we've made.