URGENT: .r3d (RED) files blocked by Windows. No video output in Premiere.

[Isaiah Corey]

I have an .r3d based Premiere project that was running smoothly until I received an error from Windows: "Adobe Premiere blocked from accessing graphics hardware." After this error, both my source and program monitors went black.

I tried restarting, updating Windows and drivers, and running in safe mode to no avail.

The only thing that has worked is switching to Software Only for rendering, then output comes back. But these are 6K RAW files and software rendering can't even begin to handle them. Even weirder, only the .r3d files are affected. Project files with any other footage type open and play fine with GPU acceleration.

This is also pretty urgent considering I have an August 3rd deadline.

My specs:
Windows 10 Enterprise
Intel Xeon with 32 logical cores
Nvidia GTX 980
64GB DDR3

Any help is appreciated. Thanks!

 

[ericyoung]

So you're saying that you haven't changed ANYTHING recently, or have not had autoupdate enabled on Windows or graphics card drivers? Never have autoupdate enabled for any machine used for critical work!

And the error happened in the middle of using it fine (not after a reboot/power up)?

If you or an autoupdate did change something, then uninstall and roll back the change.

While hardware failure is a possibility, it's fairly rare, but if the error literally happened in the middle of working fine, then you could try physically reinstalling the GTX980. Remember to be very gentle, observe all anti-static precautions, and make sure power is completely off, by powering the computer down from software, counting to 10, then pulling the mains cord out. If in doubt, get someone competent with computer hardware to do it for you.

 

[Kevin Monahan]

Nvidia GTX 980
Any help is appreciated. Thanks!

Hi Isaiah,
Which drivers for the NVIDA GPU are you running?

Thanks,
Kevin

 

[Daniel Reed]

and make sure power is completely off, by powering the computer down from software, counting to 10, then pulling the mains cord out. If in doubt, get someone competent with computer hardware to do it for you.

incorrect

Turn off a device,
then pull the power cord out,
then hit the power ON button.

This should discharge the capacitors and de-energize the boards.
And should be safer, but if your wearing sneakers on carpet - watch out!

I actually saw a guy rollerblade across a carpeted floor and instantly touch a motherboard - fried it

Once you open the lid, touch and hold for a second a part of the unpainted metal of the case/enclosure to ground yourself.

Now you should be good to go in terms of reseating cards and cables.
(Once upon a time, in a land far far away, I work for a major motherboard and PC parts maker)

 

[Simon Dunne]

The 10.4 patch release 4 days ago fixes this issue apparently. Might be worth updating

 

[ericyoung]

incorrect

Turn off a device,
then pull the power cord out,
then hit the power ON button.

This should discharge the capacitors and de-energize the boards.
And should be safer, but if your wearing sneakers on carpet - watch out!

I actually saw a guy rollerblade across a carpeted floor and instantly touch a motherboard - fried it

Once you open the lid, touch and hold for a second a part of the unpainted metal of the case/enclosure to ground yourself.

Now you should be good to go in terms of reseating cards and cables.
(Once upon a time, in a land far far away, I work for a major motherboard and PC parts maker)

Well that's debatable. Many computers these days don't have hard switched power buttons - ie they don't actually break the mains power. They just tell the computer power supply to go into very low power standby mode, including discharging capacitors if it's designed properly. If you've pulled the power cord out first, you've also removed the earth connection, so where is the charge going to discharge TO?

I'm sure there may be some manufacturers that implement this differently, perhaps yours was one of them. But I don't think you can make a blanket statement that my advice was incorrect.