UPDATED: Backorder fulfillment policy

[Brent Carter]

PREVIOUS POLICY: All backordered items are delivered in order of camera delivery date. Exception – Since 18-85 had assigned reservation numbers, we are fulfilling in order of reservation number. Once those are fulfilled, we will fulfill in order of camera delivery date.

NEW POLICY - EFFECTIVE 11/17/08: Since we are out of backorder with the RED ONE, backordered items will now be fulfilled in order of date/time order is placed. Exception – All customers with product currently on backorder will have their items fulfilled in order of camera delivery date. Any orders placed on 11/17 or later, will be fulfilled in order of date/time of order. 18-85 exception – all 18-85s will be fulfilled in order of reservation number. Any ordered without serial numbers before 11/17/08 will be fulfilled in order of camera delivery date. Any ordered after 11/17 will be fulfilled in order of order date/time.

Thanks, BC

 

[Andrae Palmer]

Thank You! Thank You!

 

[Scott Mason]

Brent-

What items (accessories etc) are still currently on back order?

mahalo
scott

 

[Brent Carter]

The most current backorder info is found here: http://www.reduser.net/forum/showthread.php?t=7464 . A must-bookmark for everyone...

BC

 

[Lewis-M Soucy]

Hi Brent, I've asked Travis many times but I know he's busy with orders and invoices, any chance you could give me a delivery date for my 50/150mm? Thanks!

 

[Brent Carter]

Actually, the best person to ask about backorder status is Brian Byrne at brianb - at - red - dot - com . He is the BOMB SQUAD rep who coordinates backorder fulfillment.

Thanks, BC

 

[Scott Mason]

The most current backorder info is found here: http://www.reduser.net/forum/showthread.php?t=7464 . A must-bookmark for everyone...

BC

thanks brent

 

[Brian B]

if any of you have questions regarding backordered items please don't hesitate to contact me at brianb@red.com

-Brian

 

[SandeepDey]

Any updates on the 16GB CFs and the harddrives? Can these be picked up once instock for an existing order?
-sandeep

 

[JanneJansson]

How long is the drive backorder?

Cheers

 

[Brent Carter]

Like I mentioned above, the most current backorder info is in: http://www.reduser.net/forum/showthread.php?t=7464 .

RED-DRIVE, we expect to be out of backorder by end of this month. 16 GB CF CARDS, going through backorder now and a big batch is going through QC right now so expect us to get through that backorder quickly as well. RED-RAM, should ship a limited first run soon and then ship production quantities starting in the next few weeks.

BC

 

[JanneJansson]

Cool, thanks