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Unsupported module Side Handle

John Dempsey

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When I power my camera with the side handle on it reads,

Unsupported Module
Please disconnect the unsupported module
Shutdown


Has anyone else had this issue with their side handle? This started immediately after doing a factory reset a few months ago. I would get this message every time I turned on the camera with the side handle attached.

I was going to send it into RED but one day is started working again and the problem went away. Now it is back.

It’s not the side handle because I’ve tested it on other cameras and had no problem. When my camera decided to recognize it again the side handle worked perfectly.

I would appreciate any insight. Thanks!

My camera is a DSMC2 Scarlet W with the latest firmware.
 
*Problem Solved* I rolled back the firmware and didn’t have a problem after.
 
Hi, Im getting the same problem on my helium and I rolled back from firmware 7.4.1 to 7.0.2 and did not solve the issue for me.
 
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