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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Travel Out/ Pick Up Your Camera?

Jim,
sound like you need a HUGE waiting room...

...and a really big test room...

...and a couple of bathrooms....

...and some newspapers...

...and.... oh crap.
 
donatello said:
i plan to pick up from RED
be a nice road trip in the convertible and will visit Gibby along the way ( down or back up) ....
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On the way down you'll have the convertible floored in anticipation - better use the radar detector and haul ass down the I-5 to Lake Forrest! On the way back cruise up HWY 101 and we'll take both REDs out for a shooting session. Your first stock footage or b-roll couldn't be in a nicer place - the Central Coast.
 
Jim Arthurs said:
I just want to lay hands on and test all the possible combinations before deciding what accessories to buy. Maybe Gibby's right on, in testing at a local rental house, if they'll let me. Though I bet Film/Video in Denver doesn't have a lower number than I do...
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F/VESCO in Denver doesn't have a reservation that I know of... But that doesn't mean they're not keeping quiet about it or that the entire staff isn't privy to that information.

I could have referenced "Space Camp", which I saw on the same trip. That would really be mean. Both movies were graced with the acting chops of Lea Thompson, I just realized.
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Ouch. Space Camp and Howard the Duck on the same trip. I'm sorry to hear that.... hehe.
 
Our best bet to see it early in Colorado looks to be RED #'s 106 and 107 going to Pete @ 42 in Boulder. Which reminds me that I still need to call him. :)
 
You can't see him, actually.
It's inoculated in your skin, just under the right eyelid.
I receive the signal here in Italy, loud and clear.

So, take care, control your words and pay attention when you go pissing.

:ninja: :ninja: :ninja: :ninja:
 
Very funny!

Hey, how many females have RED reservations? I'm not talking a female representing a rental house or organization... but a female with a personal reservation?

That would be an interesting statistic to know... my poll number is "zero" on that.
 
red pick-up

red pick-up

Jim Arthurs said:
You're right, Elcuardo... but these are the sort of things they need to be prepared for. Customer service is very important, and will have to staff up to handle this. It's not like I'm asking for Mr. Jannard himself to hold my hand for a half-day...

If you show up in person, you should get a complete run-through of the gear and a complete Q&A session. Since this isn't a "standard" camera, there simply won't be many places to get hands on with the whole product line. Bootcamps down the road in the future are a good idea, but you need an orientation with your new gear when you get it, if you want it.

Regards
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since jim jannard put it out there, picking up the cam seems reasonable but i don't think it's fair to expect them to walk through features and questions for everyone that shows up. that's stealing time and resources away from other reservation holder's units from possibly shipping. and isn't that what the user manual is for-to answer 95% of the faqs ahead of time?

i think red users expecting a live tutorial should pony up a small sum for red's time. if you show up at red and they're cool enough to spend an hour with you, great, but i don't think you should show up expecting such great support. it's like showing up back at the car dealers after you bought the car for more test driving. i've driven cars before. if i can't find the cup holders, i'll call them and ask.
 
wigby said:
since jim jannard put it out there, picking up the cam seems reasonable but i don't think it's fair to expect them to walk through features and questions for everyone that shows up. that's stealing time and resources away from other reservation holder's units from possibly shipping. and isn't that what the user manual is for-to answer 95% of the faqs ahead of time?

i think red users expecting a live tutorial should pony up a small sum for red's time. if you show up at red and they're cool enough to spend an hour with you, great, but i don't think you should show up expecting such great support. it's like showing up back at the car dealers after you bought the car for more test driving. i've driven cars before. if i can't find the cup holders, i'll call them and ask.
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Well said! From a beginner point of view i would never expect someone to spend any more than a hello and maybe a five minute chat with me should i decide to pick the camera up. Come on guys the man makes a great camera at a great price and you want spoon fed with information:greedy:

I can see the point if you want to evaluate something like the shoulder mount with or without cage etc. The camera will have a manual and there is plenty of info on this forum for other items.

IMHO i dont believe there will be a problem with after sales service. All the evidence and comments from Jim Jannard himself is that selling the camera is only part of the deal. Red have aspirations of becoming the "best camera company in the world" you dont do that without providing a better after care service than your competitors.

As Alexander would say....In Red we trust:biggrin:
 
Mike the beginner said:
Red have aspirations of becoming the "best camera company in the world" you dont do that without providing a better after care service than your competitors.
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First, I don't think that the existing development staff needs to be on hand to welcome every new RED owner into the fold... that's not at all what I'm talking about. I don't want an hour with Graeme, followed with an hour with Rob and Stuart, and lunch with Jim J. and a ride around town in the Excursion.

I DO believe they need one or two new hires that serve that purpose. Again, if not at RED H.Q., then where else in the world? It's NOT unreasonable to expect to spend a half day with a qualified RED staff person making decisions and the like on a 20 to 30K purchase.

After NAB the critics will move in mass from "The camera doesn't exist" to "Your service can't meet the needs of the buyers". Right now, we don't have a positive example of customer service. We have good intentions and honorable intent, and quick effort to solve existing problems, but that's not the same as a smoothly working e-commerce site in the first place. Two registration periods showed a fair amount of confusion and dis-organization. How hard is it to register 1500 people and ship 1000 little metal "R"s? Or smoothly process orders and ship out in a timely fashion a bunch of stickers?

Now the bar is raised, and service will have to range from purchases, warranties and camera service... a quantum leap forward in demand. The first "test" will be starting Monday with the re-opening of registration and whatever else is planned.
 
Having purchased cameras for a number of years now, it is not unexpected to have the manufacturer go through the new product with you. We are a major supplier of Arriflex equipment in Hollywood, and everytime a new camera is introduced, our technicians are given thorough training on the new technology by an Arriflex representative. Since Red One is "new technology", I am sure that they want whoever owns the camera to know everything about it. The last thing they need is to have the camera fail on a mjor production because of a lack of basic training. That could kill the product.
 
I don't think it's too much to ask to have a live person walk you through a few menus and demo some accessories for you. Certainly it does not have to be any key personnel that could be doing other things at the company.
In the "car" analogy posted by Wigby, it's as if we are all buying cars sight unseen, that run on a new kind of fuel and have new features, but that we cannot test drive until after we've paid for and received them.
It's pretty common in the film and video equipment world to have a bit of time with the gear before you hand over the $$$.
Cheers,
Harry
 
that's what nab is for

that's what nab is for

harryclark said:
I don't think it's too much to ask to have a live person walk you through a few menus and demo some accessories for you. Certainly it does not have to be any key personnel that could be doing other things at the company.
In the "car" analogy posted by Wigby, it's as if we are all buying cars sight unseen, that run on a new kind of fuel and have new features, but that we cannot test drive until after we've paid for and received them.
It's pretty common in the film and video equipment world to have a bit of time with the gear before you hand over the $$$.
Cheers,
Harry
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if i had a staff of 14 or so working 24-7 to finish 1500+ orders, i would consider it a great expense to pull a team member away from work to "walk you through a few menus and demo some accessories". that's what user's manuals are for and that's what the nab is for. it might be different if you've placed an order for a lot of cameras or if red had hundreds on staff like arri, pana, sony, etc but they don't. it might even be acceptable for a potential buyer who hasn't placed any deposit yet but you've put down your deposit as a clear intent to buy. are you going to walk away because the menus end up looking different than you have imagined all this time?

maybe i'm just bitter because i'm on the east coast and don't have the luxury to walk in and get a test drive. if i was on the west coast, i might give it a try but i wouldn't expect more than a handshake. this is a small and busy team. and i don't think adding a few reasonably knowlegdable staff members to the team justifies their salaries if their job is to shake hands and show menus/accessories to a few guys that live in the area.
 
instead of just pulling someone away from their work everytime a reservation holder wants a run through, RED could plan specific days where they could take small groups instead of individuals (whether there was a fee involved would be RED's prerogative). I would love to have a half day hands on experience without the crowds of NAB, but it wouldn't necessarily have to coincide with me physically picking up my camera.
 
FWIW, I'm on the East Coast too... and a busy working professional... so traveling out to CA to get some face time with the gear is not a lark for me. But, it seems like it would be ordinary and proper service to have a staffer who can do this sort of thing. And of course it can be a few of us at the same time.
And it's not likely that this person is sitting in front of the bench assembling Red Ones.
And of course I'm going to buy the camera and the drives and the RAM and the flash and the bracketry anyway.
But I still contend that, based on my many years or working in the film business and buying high-end gear, this request is pretty reasonable.
Cheers,
Harry
 
Hey Wigby, since you're in Brooklyn and I'm in NYC as well and you have a lower reservation # than me, maybe you could let me see yours before I get mine?
;)
Harry
 
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