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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Touch Screen Not Working!

Justin Dabney

Justin Dabney

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My Red Pro 5.0 Touch Monitor has all the correct displays on it but the touch function is not working. Ideas to get it back?
 
Restart, reinstall firmware, try another cable, best of luck!
 
do you have the lock on?
 
Eric, Refresh me with the lock.
 
If you press and hold the far right button (the one to switch to the other set of menus) for a few seconds, the touchscreen will lock and the symbol will be replaced with a padlock
 
The lock is not on. I can not control any functions on the screen. Would a current firmware update possibly fix this issue?
 
Last edited:
I have tested more this morning before doing the Firmware install and have found that tension on the 7" cable causes loss of data to the camera. I need to keep cable strait for it to work. That is hard to do with that short cable and the 90 degree angles.
 
Justin Dabney said:
I have tested more this morning before doing the Firmware install and have found that tension on the 7" cable causes loss of data to the camera. I need to keep cable strait for it to work. That is hard to do with that short cable and the 90 degree angles.
Click to expand...

Sounds like the cable is damaged internally.
 
Tech Support here: did you have a jelly doughnut just before using the touchscreen?
 
Real tech support here: If you have not already filed a support ticket on RED.com, please do :)

BC
 
We have purchased a new 18" cable that seems to be performing much better. *The original 7" cable was causing a lot of tension near the connections, both at the LCD end and the Epic-M body. *Hopefully this will resolve the issue. *I spoke with *Bomb Squad rep last Wednesday when I ordered the new cable and he mentioned we could send the 7" back for testing. *Hopefully it is just the cable. *Thanks for all of the help on this issue. *I can assure you it was not a Jelly Donut or Red Bull... Maybe a Boston Cream and Monster Energy Drink.
 
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