I got my O-Focus DM Photo set a few weeks back from our friends at B&H. While I absolutely love the unit itself, when it arrived, it was obvious that it had been sold, returned, and then re-sold to me. The box was held together with scotch tape, the FF gears were in a small ziploc bag, and the friction gear itself was missing. Naturally B&H has passed off the responsibility for the part to O'Connor, and hopefully I'll get it soon, but this is just another in a long, painful line of bad experiences I've had with B&H. Trust me…I'd have gotten it from Abel, but they said they were out of stock when I needed it.
My take? Get the O-Focus. And get it somewhere other than B&H.
I just got one that I also ordered from B&H and it does look used to me as well. Gears in a worn out ziplock bag. Lot of dust. A couple of minor scratches. My question is, is this how this product will always arrive regardless? Or have I got to raise some hell about it? Thing is I need this for a shoot coming up and returning would screw that up. Paying close to $2000 for a FF, I don't expect it to look like this. Also, I live in Canada and getting a replacement through customs, if not marked properly, can have you paying duties twice!
Thanks!