Support ticket system seems to be broken- Heres my issue

[Mike Prevette]

I'm trying to file a support ticket of a weird issue I had the other day and the damn web server keeps saying it's busy and to try again later.

PROBLEM: Camera crash, "AUDIO CODEC" error
Camera Release build 16
4k 2:1
RC36
Reddrive

Was shooting a quick hand held scene the camera crashed mid take (4:41 into the take) The screen froze and the "audio codec" error flashed on the screen. The camera stopped responding to commands and required a hard reboot.

Channels 1+2 were enabled (line in), but nothing was plugged into them.

LOG: http://www.freedomfromgravity.com/red/102-46A-5B7M.zip

 

[Brent J. Craig]

I had the same thing happen last week. Same build, same situation - 2 channels enabled but something plugged into only one of them. As always the giant dramatic error notice freaked out the clients and producer.

 

[Brent Carter]

I will have a tech look into it, Mike.

BC

 

[Mike Prevette]

Thanks Brent,

Sean Ruggeri got back to me on one of the 7 tickets that I had posted accidentally :0

I just kept hitting submit, and the site just kept telling me to try later I swear.

 

[Brent Carter]

So, it was YOU that made me receive 7 of the same trouble ticket! One night, late at night, expect 7 emails from me when you least expect it

BC

 

[Brent J. Craig]

Just a thought Mike, you didn't have anything plugged in to the 12v outputs on the back of the camera at the time did you? I don't suspect it was the problem, but without the time to troubleshoot on set I just unplugged everything that wasn't necessary.