Still no answer of my Bomb Squad rep.

[Kevin Gansemans]

Hi,

I ordered the RED Scarlet a few weeks ago.
But I still didn't hear anything of my bomb squad for the payments etc.
Did I do something wrong? Or is this normal?

Thx.

 

[Gary Paul Walker]

Hi,

I ordered the RED Scarlet a few weeks ago.
But I still didn't hear anything of my bomb squad for the payments etc.
Did I do something wrong? Or is this normal?

Thx.

There are people who ordered an hour after ordering opened who haven't heard from a Bomb Squad rep yet. Keep an eye on the boards and people will update as and when their cameras are in their hands

 

[Sascha Rossier]

http://www.reduser.net/forum/showthread.php?67092-Order-and-Payment-Unofficial-FAQ

 

[Meddy MOST]

And they are even people who ordered just after the event who Will receive their camera after the ones who ordered long Time after just because they live in Europe ... Hehe

Seriously, welcome to the forum. This is normal. You Will be contacted as soon as your camera Will be ready to ship.
There is a Nice delay for a lot of us, due to many reasons just take a look in the forum and you Will see, but you Will receive your camera anyway

 

[Sanjin Jukic]

Also

Hello Europe!
(Big applause, cheers etc)

RED Europe is not ignoring you guys.
Scarlet proved more popular than even we had imagined
The process is this;
You guys all placed your orders on-line and received a confirmation e-mail - as Brent has said in a another thread, that is your confirmation e-mail.
It's a little confusing because it is in Dollars I agree, but you can see the GBP amount if you check your account.
We will send a UK pro forma invoice when we get to your order in the line - I would be happy to send that pro forma out immediately, but we really are very busy.
We were busy before Scarlet launched...we simply cannot just send out pro formas for every order which we have received.
As Scarlet starts to ship, and it will, very soon, we will send out the UK invoice and request payment, shipping instructions etc
It would help us if those pressing questions are checked for answers in our FAQ area at RED.com before the e-mail is fired out.

Be patient with us, we will deliver.

Alan.

http://www.reduser.net/forum/showthread.php?68101-Scarlet-and-RED-Europe-sharing-shipping-information-feedback&p=888986&viewfull=1#post888986

 

[Paul S.]

Hi,

I ordered the RED Scarlet a few weeks ago.
But I still didn't hear anything of my bomb squad for the payments etc.
Did I do something wrong? Or is this normal?

Thx.

My advice: call up the bomb squad. Don't wait to hear from them. The reason they are so busy (and why you've been asked not to try and contact them) is because everyone else is contacting them! If you don't, then your order might be delayed, while those who are calling up get theirs sorted out. Being a Red customer involves being pro-active.

 

[Brent Carter]

My advice: call up the bomb squad. Don't wait to hear from them. The reason they are so busy (and why you've been asked not to try and contact them) is because everyone else is contacting them! If you don't, then your order might be delayed, while those who are calling up get theirs sorted out. Being a Red customer involves being pro-active.

Please read our FAQs. If we need more info, we will reach out to you. Calls/Contacts into us are encouraged if you need to drop items from your order or if you have product questions. "Additions" to your order should be a new order placed on RED.com. We are already bombarded with calls and emails so ask that you contact us as needed.

BC

 

[Paul Russell]

It would help if the Bomb Squad member actually answered the phone or one email to at least confirm that he still worked there.

 

[Brent Carter]

I will have his supervisor follow-up, Paul.

Moderator, sounds like we can move this to the Complaint Dept along with the other threads of this type?

BC