Welcome to our community

Be a part of something great, join today!

Log in
  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Skaterail slider or Dana dolly?

Bowl adapters/wheels

Bowl adapters/wheels

Hi, it's Mike from the Dana Dolly. We are closed yesterday and today for the Christmas Holiday, which I think is a standard in the USA. The bowl adapters are available online at the Dana Dolly website: www.danadolly.com. We cannot sell the wheels separately, however we do service the dollies, and would be happy to take a look at Abiodun Shote's wheels. We actually usually only charge around $25 (+shipping) to change the bearings and service the wheels on dollies that have been damaged in use. Once in awhile we get a dolly in that has seen some hard use, and it is no problem to get those back in service again. Since we don't take many holidays, I don't think it is necessary to make a big deal out of not being able to reach Dana Dolly on Christmas. We've seen dollies that have been used for several days in the ocean, run over accidentally, dropped from buildings, etc. We can usually get these as good as new in a couple of days. The wheels actually last a very long time. I have wheels that are still good that were installed in 1999. As with most equipment, it is a matter of how much you care for the equipment, and how much hard use the equipment gets. We try to do our best at customer service, however we are not perfect.

Thanks very much, Happy Holidays and Happy New Year,
Mike and Dana Hall
 
Oh, and one thing I forgot to mention. You'll notice a lot of manufacturers and representatives on the forums that "sell" their own products. We don't get into that. I'm a big believer in the theory that if you make a good product, actual Customers will recommend it. Dana and I know we have the best customers in the world, we are very thankful for the opportunity to serve our customers, and we try very hard to make a product that is a great value to our customers. We appreciate you all very much! M
 
Thanks Mike, appreciate your reply. Problem is that I'm in Nigeria, it will cost me about $200 to send in the wheels, and I did rather just buy a new dana dolly then. However, I spent about $250 shipping in my dana dolly (through my freight forwarder in Texas) 3 years ago when I bought it. So either way its just going to cost me some cash I can save if you could sell me a new set of wheels.
 
Okay Abiodun I understand. Please send me an email, and I've PM'd you, and we will figure out the best way to solve this in the least amount of shipping. It actually sounds like we need to replace the bearings and clean the aluminum spacers and wheels. We have had DP's from Nat'l Geo use their dollies in the ocean, and when they get sand in them a new set of bearings and cleaning the wheels and spacers makes them like new. Please email me mike at azgrip dot com, Thank you again, Mike
 
You must log in or register to reply here.
Back
Top