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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Sidehandle Retainer does not retain the battery

E

Eugene Lehnert

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I received my Sidehandle but it does not retain the Redvolt batteries very well. I push them into the handle but they pop back out. The retainer does not seem to work. Is anyone having any trouble with this? It's very frustrating.
 
Yeah I have the same problem but only with certain batteries which is kind of strange. I usually just pop the battery in to where it will hold on the tab and slowly close the door as it sticks in the tab. Just be careful not to jam it in for you might break the tab. It just seems like a slight design flaw. I know other people who have had the same problem but they manage with the push and close trick. I think the best thing to do though would be to ask your RED rep.
 
I've had a similar issue. But I have 4 different Redvolts and the issue seems unpredictable. Most of the time the batteries click in no problem, but occassionally they pop out. Usually when I try a different battery right after, it will click right in. Hope that helps, that's just been my experience recently.
 
My solution for this annoying problem is fitting a small cut piece of foam taken from the bottom most layer of foam packing from the side handle ( the black more rigid foam) and then packing it lightly under the red tab in the side handle. Seems to work fine, haven't had a problem since.
 
Daniel Kunz said:
there will probably a firmware update for this very soon!!!
Click to expand...

Can't tell if this is a troll... but just in case it isn't, there won't be, it's a problem in the manufacturing.

I have the problem too. Helpful tips:
- When putting the battery in put pressure on the R, seems to be the best place to help it go all the way in.
- If it simply wont close, reach around the camera and hold the battery in, holding on the bottom left of the battery and close the door.

Note that heat was a problem for me once. Camera was shutting down from an overheat and at that exact same time I couldn't get a single of my batteries to stay. Once the camera had cooled down it was fine again. Coincidence maybe.
 
Try this. When you push in the redvolt just push on the letter R on the battery. Hilariously, this sorted out the problem for me. Fits in every time.
 
Nothing seems to work

Nothing seems to work

Nothing seems to work. I managed to get this to work once when I first got the camera and I have not been able to power the camera up via the battery since because I can't get them in. I'm going to contact RED. This really makes using the camera using the batteries very difficult.
 
For me it's definitely a heat related problem. There's never any trouble fitting the RedVolt in a cold camera but after it's been up and running for 30 minutes the second RedVolt will be much harder to get to stay in. I usually just hold the battery down with a finger while closing the battery bay door.
 
I contacted RED and I sent the handle back. I just got a new one today and it works perfectly! They sent me a FEDEX shipping info and turned around the fix in about a week. I didn't have to pay for shipping or anything. Thanks RED.
 
Can't this bracket just be replaced with metal/aluminum? Is it bending out of place, or just not strong enough to hold the battery in?
 
Open a ticket and get it repaired. Mine was out and back within 4 days and now it works perfectly.
 
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