Side Handle not responding since 3.2.8 upgrade

[Antoine Fabi]

Hi,

The side handle of my Epic is not responding since i upgraded to 3.2.8

Is it a known problem or am i alone ?

Followed the procedure.

Thanks!

Antoine

 

[Michael Mayda]

Happened to me too. Moved "down" to firmware 3.07. I have very high hopes of fixes for a number of 3.28 issues in the next release...

 

[Bobby Farokhzad]

I contacted Red support about the exact same issue, and after sending them the camera log, they asked me to send the side handle to them for evaluation. I hope this matter can be resolved quickly, I love the side handle.

 

[Antoine Fabi]

went back to 3.0.7, and the side handle do not respond...

same problem...

 

[Elizabeth Lowrey]

Mine is working great, but I also removed it before doing the force upgrade to 3.2.8. Don't know if that should have anything to do with it, but my informal impressions from reading through the beta threads are that those who removed the side handle and used force upgrade as the first procedure are having on average better experiences than others.

 

[Russ Fill]

Every thing works.... BUT.... Ive noticed some differences in my side handle and its response time when I push the buttons to change menu items. Also notice that sometimes it takes a few pushes to get it to change to what ever I have selected. And on one occasion I had to power down and remover the batteries to get it to work again. It seems that the problem for me is minimal but I do notice a difference.

Im kind of glad to hear this as I thought maybe I was just thinking all this up and didn't notice before if the response times were delayed.
PS I had my Side handle removed for the up date.

 

[david berez]

Antoine,

This happened to me too. Had to send the side handle back for repair. Just got it back. Not your fault, there are several people reporting the same problem. Downrevving, reinstalling etc. did not work. Send it back.

David

 

[Antoine Fabi]

Hi David,

Thanks for your feedback.

I'll send the side handle back to RED.



Antoine