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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Shout out for Sean and Dan

P

Phan Tran

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I like to think of myself as level headed. Never considered myself a fanboy. I own a full RED package, but I still love film. They are just tools, but it's wonderful to have choices depending on your tastes, budget, or whatever reasons you choose one aesthetic over another.

However, the folks over at RED are turning me into a fanboy for RED service.

I just had a drive quit on me. It wouldn't mount on anything other than the camera. It was a low budget spec commercial and it certainly wasn't one of my bigger jobs, but to the client it was naturally extremely important and they were working on a tight deadline.

I drove down to RED and Sean Ruggeri and Dan Duran took care of me. They didn't promise me that they could get it back to me within the tight deadline my client needed it, but they said they would try their best.

Guess what? By the end of the business day, they got the footage off and saved the day for my client who needed to show a cut in two days.

Everytime I drop by the store, they've always been friendly and helpful -- from the receptionist to the folks at the counter. Chad Koeller has also helped me out greatly. I like to make sure good folks get credit for quality work and service.

Keep it up guys.

Phan Tran
www.basherfilms.com
 
Thank you so much for taking the time to write this, Phan. We really appreciate it!
 
Thanks, Phan. I know both Dan and Sean were stoked that we could get it taken care of for you and your client.

BC
 
Thanks for the props Phan. It has been an absolute pleasure helping you and the ultimate reward is to know things worked out for everyone. Please let us know if we can help going forward. All the best to you and your crew.

Sean Ruggeri
 
Thank you for your appreciation Phan! Always happy to help!
 
Yes definitely I can say that I'm a fan boy :) and no, not just because of Kelly :)!

RED stuff has been from day one, something like I have never experienced with any other company any were in the three continents were I leaved and worked in the past twenty years.

Their service and dedication is something else all together, truly, either Jim pays them and absurd amount of money, or they also just simply love what they do, and how they do it, and even so I believe Jim to be a very fare Man, I think that the second instance applies here.

Not that I'm totally Handicapped, but I am, well a little bit, or a little more.. point is that from the very day I made my first deposit for #349 the money didn't go true for the other two reservations, Kelly tucked care of it, not making me fall behind the already groin line of RED Reservations.

Once I finally got to order the cams and accessories, well let me say that both Kelly and Travis went probably nuts, for how many times I changed the orders, and of the assistance I requested in order to help out for the Financing company to get all of what they needed.

That is why I showed up at RED with a Lasagna for every one, it was the list I could do for them after what they have been doing for me.

And after that there is more, there is always more, they are just absolutely fantastic people.

And now I'm at it again putting Travis to the works for the 18-85, and agin emails, phone calls, and just attention to customer service in general is amazing to me.

So in short ( I'm never short :) ) GREAT JOB GUYS!!

When I come to pick up Scarlet/Epic cameras I'll bring Lasagna and Tirami Su' for every one, for sure! :)

ciao
 
I've had great customer service from RED for two years now. I got my first RED camera (RED #8) on August 30, 2007 - and two other RED cameras shortly after that.

I've been in this industry for well over three decades - and never experienced customer service even remotely approaching what I've received from RED - timely, personalized, and accurate.

I don't know Dan very well, but Sean, Kelly, Brent, Brian, Jared, Jim, Ted, Stuart, Graeme, Rob, Deanan, Jon - basically all of RED Team - have helped me at various times. Way, way cool...

Fanboy? Nah..I just tell it how its is - and give props when they've been earned. Thanks RED Team :thumbup1:
 
I don't own a single piece of Cineme gear yet, including RED's,
but what makes the waiting and investment in time worthwhile
is RED's dedication to providing a complete and integrated infrastructure
for digital acquisition. And this is something that is too often missed
when discussing options outside of RED: When you invest in RED you're
getting a lot more than what's inside the box- literally and figuratively.
Everything else is just buying.
 
It looks like they have been good to a number of us RED folks. They're also nice to my 5 year old son who takes the hour long drive down there with me so he can get some candy from the candy bowl on the counter.

Phan Tran
 
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