Should we report all errors encountered?

[Thomas Koba]

We got weird patterns in our recordings. It started after a bootup, and continued throughout all the clips, until I reset the camera and formatted the card. The card had recordings on it from a previous bootup, and those where ok. The patterns where pooping up in frames all the time on all takes until the reboot/restart.

Should things like this be reported everytime they occur, or will it just Redteam just be bugged down by error reports like this?

 

[Trent Lillehaugen]

We got weird patterns in our recordings. It started after a bootup, and continued throughout all the clips, until I reset the camera and formatted the card. The card had recordings on it from a previous bootup, and those where ok. The patterns where pooping up in frames all the time on all takes until the reboot/restart.

Should things like this be reported everytime they occur, or will it just Redteam just be bugged down by error reports like this?

Please report any problems you are having. The more information we have the better. Once you open a support ticket you will be asked to send in a log file which usually contains valuable information for us.

 

[Thomas Koba]

I cannot find where to send a Support Ticket. Where's the link?

 

[CJ_Bessey]

here: http://www.red.com/contact_us