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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

Shipping Time Suggestion

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Peter Johnson

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I am sure this has been beat to death, but the frustration is still present. We order a Raven in November, then switch to Scarlet-W when it is announced. So we have a November timestamp. It is now June and we still don't have a camera. 7 months wait (is this really 2009?)

I understand the unpredictable nature of manufacturing such a complex computer. Lightning in a bottle is no easy task. I am also a big believer that if you rush a miracle you get rotten miracles.

However, this is now a very expensive camera as we have had to rent cameras for jobs that we were not planning on renting, because we thought we would have a camera in house by now.

Red has provided only soft, squishy, vague, contradicting and unreliable information on when we may actually get the camera. Manufacturing is hard, so I understand why they say this.

Is it possible to hear this from Red? "Your place in line is ### from where we are shipping. But we have to warn you that manufacturing throws us curve balls and that doesn't mean It will ship tomorrow."

Knowing that our order is number 400 (or whatever) from where they are currently shipping would be a big help in planning. It could ship next week or next month, sure, but it's way better than "soon." Even if we would be number 7 from where they are currently shipping and they pause the line to make Ravens that would still be OK. But please give more information than "soon."
 
Peter, how does that help if you do not know how many we are shipping per day?
 
RED is one of, if not the most transparent company when it comes to their shipping estimates. You won't find the same "doors wide open" mentality at Canon, Panasonic, Blackmagic, etc. Most of the newcomers to RED have been the ones upset about product shipping times being delayed, where you feel left behind and out in the woods, when, that's not the case at all. With your purchase commitment, you're part of the RED family now, even though you don't physically have your camera in your hands. RED treats all of their customers the same, and delivers product as soon as their production lines allow. Those of us who have been family members for quite some time now know and appreciate RED's transparency, and frankly, I'd wait years for a RED over waiting months for a sub-par camera from another manufacturer.

When you want the best, it's worth the wait...trust me. Just look at all the other raven/scarlet-w/weapon forums from those members chiming in as to how happy they are with their cameras, completely forgetting about how long they actually had to wait. You're gonna be like a kid in the candy store when your camera finally arrives...it's just a matter of satisfying those tastebuds while you wait.
 
you should have order the first bmcc, trust me, these guys are legit and I dont even own a red, hang tight, youll make your money back in spades
 
Hi Brent. Thank you for the reply. Right now the answers we have received are vague. "Could be a month or could be a week." But there is no context for the large time frame.

Let's say we were number 30 in the queue from where you were currently shipping. It's true that anything could happen to the lines and we don't know how many cameras you are shipping per day, but we would know that 30 doesn't sound too bad and since RED is excellent at being very transparent about what you are doing we would feel confident that "soon" we would have a camera. If we were number 3985 in the queue from where you were currently shipping, it is also true that we don't know how many cameras you are shipping per day, but we would not expect to receive our camera in the near future.

Seeing Jarred's update that the Scarlets are shipping and hearing that your assembly lines are going gang busters are all good things to hear and having friends receive their cameras in March provides a hope that "soon" means a month or two.

I understand that hearing we were number 30 or 3985 is relative since we don't know how many you ship per day. It's really the (perhaps false) notion that a number is easier to understand than a word ("soon"). We are frustrated at the wait, but we do know that it will be well worth it.

RED is an amazing company in terms or your customer engagement (and you make the best camera). It is pretty cool that you pause your line of higher pricer cameras to make the lower price one because you care about entry level as much as the high dollar customer. I know of no other company that would ever do that.

Part of the frustration is because you are so transparent. When we hear "soon" or "perhaps a month," it seems out of character. You are smart to not give away shipping quantity information. Even if you didn't give a specific number for where you were in line but instead gave a range. "You're in the next 200" or "You're between 1500 and 2000 out." That would be ok too.

Brent, if I didn't explain myself well, please let me know.

Thank you.
 
SO-0159311. Heather has been fielding our calls and she has been great and helpful as far as she has been able. She gets the frustration and is very sympathetic. I really do mean it when i say I'm a believer that if you rush a miracle you get rotten miracles. And it really is OK if our place in line is 4 more months out. It's the not knowing more than the wait that causes the frustration.
 
Threw me for a loop there, Peter. Was under a different name and SO number... I think that one was just accessories you provided.

That being said, if I had to guess, I would say late July-early August allocation.
 
Thank you Brent. Sorry for the loop. Karl is money (and so much more). And thank you for giving this squeaky wheel a bit of grease. It helps lots in the planning.
 
My pleasure. Shh, let's hope no one else sees this thread and asks for an ETA. <turning on the closed sign and flipping off the lights in my office>
 
Peter Johnson said:
However, this is now a very expensive camera as we have had to rent cameras for jobs that we were not planning on renting, because we thought we would have a camera in house by now.
Click to expand...

this is also my concern too, I've or I'll pay enough to get a Red but still need to pay $$$$ for renting a camera. :-(
 
Brent@RED said:
Threw me for a loop there, Peter. Was under a different name and SO number... I think that one was just accessories you provided.

That being said, if I had to guess, I would say late July-early August allocation.
Click to expand...

Hey Brent any chance I'd be able to get a little time spell of my order. Just because I'm sort of on a ticking time schedule of how long I can keep my order in. I'm a scarlet w brain only order December 10 or 11 can't remember exactly. Iv waited a very long time to become a red owner like years. Finally managed to accumulate enough for a red scarlet w but at the moment I am living abroad and have been since 2014. I am moving back to the UK on 22 August 2016. So I am really hoping I can get my brain before this time. If not I'm not really sure how long after this I can hold out on the deposit for which is a real shame for me after being so close to achieving one of my goals.

I dont like to bug but it's a pretty big deal for me. Any help you can give me would be amazing
 
Now I kind know where I'm at...lol #ShouldBeSoon

Brent@RED said:
Threw me for a loop there, Peter. Was under a different name and SO number... I think that one was just accessories you provided.

That being said, if I had to guess, I would say late July-early August allocation.
Click to expand...
 
Brent@RED said:
My pleasure. Shh, let's hope no one else sees this thread and asks for an ETA. <turning on the closed sign and flipping off the lights in my office>
Click to expand...
on the off chance that you forgot to flip the sign off, anyway you could give a loose shipping update to me?
 
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