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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

SHIPPING FAQ/BACKORDER UPDATE STICKY

Justin Marx

Justin Marx

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OK I admit I'm one who keeps asking.. and most of you know that by now..

BRENT, JARRED, MICHAEL, I feel your pain answering the same question over and over again, and thank you for doing it..

The fact is I think a lot of people ask
1: because they think they might get a different answer
2: because they don't really know the answer
3: its hard to search for it on REDUSER without pulling up things that have ZERO to do with the question so it's easier just to ask again
4: because they are impatient like me and a few others out there. :emote_headwall:

BUT I Think this would help:

Honestly I think it would help everyone: YOU and US if you had a THREAD dedicated to
SHIPPING FAQ's
ITEM BACKORDER Estimates
AND DO NOT ALLOW COMMENTS!!

Lastly and the KEY is, it needs to be updated daily (or even twice daily) so we know not to ask again.. It doesn't need to change, but just notated that someone at RED has worked on it and is keeping up on it. I know this sounds like a lot, but if you don't people will start asking again. updating once or twice a day is easier than replying to a million of the same questions.

STICKY Thread EXAMPLE:
SHIPPING FAQ:
If someone orders a camera that comes with a cable I ordered 2 months ago and still haven't gotten it will the person that spends the money on the camera get the cable first or will it?
If you ordered a cable before someone else ordered a cable, you will get it first
If you ordered a cable that comes with a camera, but you ordered the cable first, you will get it first.
AKA your order goes in first, you get it first, packages or larger order sizes do not jump the line.
or even more simple. FIRST ORDERED - FIRST SERVED - END OF STORY - PACKAGES that include ONE thing you ordered first YOU GET IT FIRST :smiley:

BACKORDER UPDATES:
Canon Mount
SCARLET with Ti Canon Mount
EPIC M
EPIC Stage 2
EPIC Stage 3
BACKPACK

etc...............

I think it will help?
 
Not a good business plan to micro manage. They deal with literally high hundreds of transactions a day.

The Red Team has said they now have the right people in place and have confidence about sourcing.
 
Jeremy Torrie said:
Not a good business plan to micro manage. They deal with literally high hundreds of transactions a day.

The Red Team has said they now have the right people in place and have confidence about sourcing.
Click to expand...

updating your customers so they don't email you every five seconds is micro managing?

Jeremy, Jarred and Brent do what I am asking but A MILLION TIMES A DAY, why not POST it in once place so they don't have to? Do you think it's better that they waste their time all day answering the same question? What business do you run?
 
I think that sounds reasonable, because as it is Jerred and Brent respond to our queries many times a week. I don't expect daily updates, just some central place to go that has some kind of status updates every now and again.
 
This is a great idea +1
Just in case there are changes we will understand naturally :)

You guys have dealt with the hell of "how much longer?" qs so a thread dedicated to the "how much longer" qs would be wicked
 
i don't know about updating every day but i do like the idea of a centralized sticky that has the pertinent info in it.

this would make it easier for Jim and Jarred to just point people with repeat questions to the one sticky as well as everyone knows where to go to get those certain kinds of updates
 
Justin Marx said:
updating your customers so they don't email you every five seconds is micro managing?

Jeremy, Jarred and Brent do what I am asking but A MILLION TIMES A DAY, why not POST it in once place so they don't have to? Do you think it's better that they waste their time all day answering the same question? What business do you run?
Click to expand...

I think that this is a smart way for them to save themselves some time ... but let's not be smart asses about it OK?

In response to your post below ... its the "What business do you run?" part that seems snarky.

I sympathize with you having spent $70,000. I'm hoping to spend that much or more with Red too.

But remember they also have people who buy 50 Epic M's from them at once ... and studios ordering these things and rental house and ... well I think the business they are running is bigger than our $70K
 
Jeremy Torrie said:
Justin I wouldn't even start on this path because it's a flame war that could get extraordinarily ugly.
Click to expand...

Maybe you need to re-read the post.. All I am asking for is for the RED TEAM to post what they ALREADY post in ONE place so we all get information and THEY don't have to answer the question a million times.. Only you will make this more than it really is..

I've spent almost $70,000 (less than most on here) in the last 4 months, and I'm not asking for a refund, an apology, a kiss (even though there is one girl that answers the phone at RED that sounds really CUTE).. Just information in a place that is easily accessible.. It's a WIN WIN.. so if you decide to post again, please tell me EXACTLY how this could be perceived as "a flame war that could get extraordinarily ugly."
 
Alexander Ibrahim said:
I think that this is a smart way for them to save themselves some time ... but let's not be smart asses about it OK?
Click to expand...

Alexander I totally agree, and respectfully apologize for adding to the two wrongs don't make a right.. I'm just sick of people who don't think before they post (I'm guilty of this one as well)
 
umm, fantastic idea! I already check too many times a day for updates on backorders. Twice a day would be great but i'd understand if that was too much since the status of backorders is not likely to change more than once a day. I'd be satisfied with an update once every couple days. I think it's been a couple months since the last backorder update. Would love one now please!
 
This would certainly be headache-reducing... at least for now while there's a huge influx of new orders and with so much in backorder. Hopefully Red could make the list obsolete by Feb or so...
 
Hey Justin . . . here's a knife . . . charge that machine gun nest over there ; )

Love your zest buddy! Never lose that edge!
 
We'll see.. Off to Oregon.. Hope my canon mount is home before me ;-)
 
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