Service

[Stephen Mick]

I wanted to give a shout-out to RED, and my Bomb Squad rep Tyler Dinley. It's one thing when you send an email full of questions to a company and they get back to you a few days later with answers. But when you get a phone call a few hours later, with an actual human being on the other end, ready to answer your questions and help you make the right decisions…well, that's RED.

In rethinking some of the rigging on my Epic kit, I had a handful of questions about how some of the various pieces all come together. My email wasn't marked "urgent." My potential order wasn't going to buy Jim or Jarred a new corporate jet. And my questions could likely have been answered by the users here. But before I even had a chance to post, Tyler rang me up and told me what I needed to know.

I'm no Soderbergh, Scott or Jackson. But Tyler and RED certainly do what they can to make me feel just as valued as a customer.

A camera is just a tool, and many of them would likely more than satisfy my very humble needs. But more important than a product is the company, and the people, who stand behind it. And I don't think you can do better in that regard than RED.

 

[Bob Gundu]

Nice...

 

[William Robinette]

I got a call from my new Bomb Squad rep informing me of his new position as such because my former one had shifted departments. Not an email, a phone call. And James knew everything about my orders and dates and so on. I talked with him briefly about an issue with a RED Station I have and within an hour had an email in my inbox he promised he would send with a number of things outlined as next steps we could take. For a $250 product!

I'll second the motion Stephen, the people and the company. I couldn't be more happy buying products from RED. I'll use many other cameras in my career, but you guys have found a customer for life.