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Ben Sliker
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The caps are pointless, IMO. Unless you're always dragging the cables through dirt or sand. Caps don't protect you from rental customers or careless AC's who don't take the time to line up a connector right before attempting to force it. Assuming they even have the right cable going to the right port. They don't save you from problems that happen due to over-stressing the cable.
If your cable was damaged on a rental, or returned from a rental in non-working condition, why is your rental customer not paying the bill? Seriously. I quit doing rentals, but while I was still in that business, I got fed up with rental kits constantly coming back with missing or damaged cables, AC adaptors that weren't mine, things like that. So all my rentals started incurring a "small items" deposit. It was extra on top of the standard rental rate and refundable if all items were properly returned in working order. Also did the same (and still do) with media that goes out for one reason or another. A media deposit that is refunded when the media is returned and verified. Very handy for sending off footage after a shoot or whatnot, especially if the production doesn't supply drives or at least decently good drives to work with.
Well ... thanks Jeff? I think they do have a point. The open end of the cable is exposed, plain and simple, anything can get in there, even if you are careful.
What happened to our cable is that it was damaged in transit. The mini end of our XLR cable somehow got into the open end of the cable, bending a pin slightly. I gave the renter (who had shot Scarlet before), specific instructions on plugging in all the cables, but when he tried to insert a slightly damaged cable, bad things happened. We are trying to safeguard ourselves against accidental damage if we decide to rent out for a second time. And as this thread has been mostly useless, I was attempting to provide information for others to do the same.
And yes, I did settle with my renter for a replacement. Thanks for the lecture ... That's not what my complaints are about.