Scarlet would NOT STOP when I pushed the RED BUTTON - Why ??

[George D.]

Today while we were shooting with our new/used Scarlet Camera brain, and the NEW Red Side Handle we bought from Red, all of a sudden I could NOT stop the camera from rolling. I pushed the Red button on the handle over and over and it kept shooting. I tried the red button on the side of the brain and it still would not stop. It finally did when I pushed the red button on the front of the SSD Side Module. It then suddenly started and stopped several times "on its own" by itself. I kept pushing buttons and it finally stopped.

Something is wrong somewhere. If it will not turn off when it's supposed to, then I have no control over the camera.

Please let me know if this has happened to any of you, or what you think the problem might be.

And, yes, since it just came for Red and went through their evaluation and Ownership Transfer, it DOES have the latest upgrades.

Thanks.

.

 

[Jean-Claude Benet]

is this the only time it happened? Try a factory reset via SETTINGs >MAINTENENCE>SYSTEM RESTORE or reflashing the firmware. On the latest build you can do this by holding the power button down for 20 seconds while it's powered down. I'd be surprised if it did that again after that. You can always send a log file to red support for them to check it out as well. Best of luck.

 

[Glen Powell]

Happens every once in a while to us (on both of our Scarlets) usually when we are controlling from the REDMote. We've always put it down to Crappy REDMOTE(!!) or a glitch in the perpetual beta software.

What you really need to do is send the xxxxlog.txt file to RED with an explanation. They will be able to sort it for you.

G.

 

[Terry VerHaar]

Have you tried remounting the Side Handle more firmly and carefully? Could the be making intermittent contact?

 

[Chad Bonanno]

Happens every once in a while to us (on both of our Scarlets) usually when we are controlling from the REDMote. We've always put it down to Crappy REDMOTE(!!) or a glitch in the perpetual beta software.

What you really need to do is send the xxxxlog.txt file to RED with an explanation. They will be able to sort it for you.

G.

+1 on the RedMote issue on Scarlet-X.

Never on the camera body/Side Handle/SSD but the RedMote would cease to cut the camera plenty of times. I have also had the RedMote roll the camera, then about 3-5 seconds later , cut it out of nowhere.

I have not seen the issue on the Epic however.

C

 

[Robert Hart]

Now that is the most faithful replication of a genuine film camera experience. Electronic cameras a getting really good. ( just kidding ). I had a CP16R do that when the crystal motor control circuit was damaged by blue ooze from an expired memory battery. Shut off could only be achieved by pulling the battery. It would fire off again just fine from the run button and kept sync. It was the first sign of eventual failure. Aside from actual broken, intermiitent or resistive connections already mentioned in the preceding posts, my personal preference on pushing buttons is to not stabkick at them in haste but to push decisively and give the camera time to have a think about stopping. Stabbing at a button in haste inevitably results in a double-buttoned command sooner or later that the camera may interpret as "just keep on rolling". When the camera is actually putting away your nice images, its resources are heavily committed. Give it too much to do and it may prioritise preserving your images versus taking time out to troubleshoot its operator. If the camera goes wild and free again, maybe point it at some featureless subject like a blank wall or sky to lower the workload from detail in the image, give it a few seconds to shake its head, then try the stop button again. If it stops properly, then maybe it is just breaking even on the workload it has to do. Whichever and whatever, the techs at RED will be interested in seeing your log file. - Silly comments I know but I have an imagination.

 

[Elsie N]

... - Silly comments I know but I have an imagination.

I've hesitated to post this, but since most of the technical ideas have been posted, I don't feel I'm getting in the way of a solution by posting my theory...

I think you may have been inadvertently sold one of the Artificial Intelligence cameras they may not (or may '-) be working on. If you did not alter the view of the camera while trying to turn it off, check your footage closely for something you may not have noticed if the camera had turned off when asked.

Let me be clear I know NOTHING (maybe '-) of which I speak. But check that secondary footage just the same.

 

[George D.]

I've hesitated to post this, but since most of the technical ideas have been posted, I don't feel I'm getting in the way of a solution by posting my theory...

I think you may have been inadvertently sold one of the Artificial Intelligence cameras they may not (or may '-) be working on. If you did not alter the view of the camera while trying to turn it off, check your footage closely for something you may not have noticed if the camera had turned off when asked.

Let me be clear I know NOTHING (maybe '-) of which I speak. But check that secondary footage just the same.

Thanks for you input Elsie, but this camera brain was THOROUGHLY checked out by Red "prior" to me purchasing it. It needed a few little minor things, but then was given the all clear. As a result, I have the 90 day warranty that comes with the Ownership Transfer that I paid for, so I can send it in if there proves to be a problem. I doubt seriously it is what you suggest. At least, let's say I "really" hope so anyway.

It has only done this once. If it does it again, in it will go to Red. I am a firm believer in taking advantage of Red's warranties, especially on used equipment.

Take care,

George

.

 

[Glen Powell]

I've hesitated to post this, but since most of the technical ideas have been posted, I don't feel I'm getting in the way of a solution by posting my theory...

I think you may have been inadvertently sold one of the Artificial Intelligence cameras they may not (or may '-) be working on. If you did not alter the view of the camera while trying to turn it off, check your footage closely for something you may not have noticed if the camera had turned off when asked.

Let me be clear I know NOTHING (maybe '-) of which I speak. But check that secondary footage just the same.

Thanks for you input Elsie, but this camera brain was THOROUGHLY checked out by Red "prior" to me purchasing it. It needed a few little minor things, but then was given the all clear. As a result, I have the 90 day warranty that comes with the Ownership Transfer that I paid for, so I can send it in if there proves to be a problem. I doubt seriously it is what you suggest. At least, let's say I "really" hope so anyway.

It has only done this once. If it does it again, in it will go to Red. I am a firm believer in taking advantage of Red's warranties, especially on used equipment.

Take care,

George

.

I think George missed the wit in Elsie's post… Elsie made me chuckle - George made me laugh out loud.

 

[George D.]

I think George missed the wit in Elsie's post… Elsie made me chuckle - George made me laugh out loud.

Yes, I missed it.

You got me Glen. Ha ha ha!!



George

.