scarlet-w unusable after update to 7.0.2

[Iacopo Boccalari]

I'm very sad, I've just updated my scarlet-w to 7.0.2 after I read it they fixed the diagonal tearing problem...
Well, I don't know if that problem got fixed, but all I know is I can't use my camera anymore because I get a black screen after I change almost any setting... The first time it happened when I wanted to check the raw image, then it didn't happen on that specific action after rebooting, but now I keep on getting a black screen any time I change the resolution.
It goes without saying this makes it barely usable in a production environment and I'm pretty disappointed

 

[Iacopo Boccalari]

I've been contacted by Chad from the Red team who offered some help, meanwhile the camera started working as expected after installing the firmware twice.
So I hope my issue is solved I'll keep you posted if any other problem comes my way

 

[Josh Birch]

I'm also having this issue. I will try reinstalling now..

 

[Josh Birch]

Unfortunately no luck for me. Will have to monitor through fool control / external monitor which isn't ideal.

 

[JOSE GUARDIA DAVIS]

Same error, I just updated 2 scarlets-w and can’t use magnification. Very dissapointing

 

[ANDRO KAJZER]

Same thing.I updated today and it goes black when i try to playback , toggle magnify etc..
I can not use the camera like this.
Anyone knows hot to solve this ?

 

[Chad K]

Josh and Andro,

I see your support tickets and the RED Support team has reached out to further assist you with these issues.

Jose, can you please create a support ticket with RED as well via Support.RED.com and provide us with a log file?

Thank you.