Scarlet not powering monitor... On location need help!

[Patrick Wieland]

So I'm on location in the philipinnes.
Scarlet was working great now LCD won't turn on.

5inch touch LCD. Basically a week old.

Now I have a week left on this shoot and I'm stuck...


I tried unplugging. Different power sources. Hard reset. Force upgrade firmware.


Opened a support ticket but it's Sunday. Hoping someone can give me a magical secret fix .

Any ideas? Maybe a cheap idea for a monitor? I have a aidehandle so I can control the camera.

Camera still records and works fine. Just for some reason LCD won't turn on...

 

[Adam Pitchie]

Call Red support.

 

[Patrick Wieland]

I was emailing one of the medics late friday night. Sent him the log.txt from the SSD card used when filming.

 

[Paul Ellington]

Find someone in the Philippines first & save your shoot, call RED someone will get back to you. Post and see if there are any REDUsers currently in the Philippines who can help you out.

 

[Kemalettin Sert]

different cable? %90 is bad cable..

 

[Peter Majtan]

I would also suspect the cable...

 

[Patrick Wieland]

The cable is a week old as well.

 

[Ulf Krentz]

Patrick,

do you have access to a HDMI Monitor? We attached a 7" Marshall and for some scenes a TV in addition to the touch screen to keep folks away from the camera. This could work for framing and might save your shoot.

Cheers, Ulf