Scarlet fan not working

[william otto]

Today after booting up the Scarlet, the fan did not kick in and a window with the following popped up: "FAN- New fan available. Please contact Red."

I put the fan back to the factory settings but still no fan. I'm assuming the fan needs a replacement. Has anyone else dealt with this issue?

Any input very appreciated. Thank you.

 

[Peter Stelzhammer]

this is something to get in contact with your Rep immediately!
if on production they should send you a replacement, you can do them a favor by attaching a LOG-file to the email so they get a good "overview/status/idea" of the state you're camera is in currently and weather or not there are other issues connected to the fan-failure!

 

[william otto]

Thanks for the info Peter. Will do.

 

[Peter Stelzhammer]

which firmware are you on? Instructions on how to save a LOG-file can be found in the manual for your particular firmware and here on the forum if you search for it

 

[william otto]

It's running 3.2.16. I booted it again to double check which firmware it is running. This time the fan came on, however I still got the dialogue box with the "new fan avail."

Will be sending Red the log file and see what they have to say. Thanks again.

 

[Andrey Teterin]

I have the same issue on 4.0.9. After several reinstalling of firmware 4.0.9 and 4.0.8 fan was not working. After installing 4.0.10 fan start to work again.

 

[Milton Santiago]

Since I moved to 4.0.10 my fan has been down. I got a replacement fan and it's still not working. Contact my rep in the AM about a solution to my problem.

 

[Simon Knight]

"FAN- New fan available. Please contact Red."

So Red are advertising new products in their firmware now...? How long before my Scarlet boots up with "Sensor: new sensor available. Please contact Red and pay $9500". (Grin)

seriously, hope its sorted soon.

 

[Patrick Stringer]

Is there installation instructions for installing the fan? I received mine but have yet to install it.