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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

[resolved] Very disappointed with Cinema Oxide V-mount battery plate

The plate in those photos looks much better made than the ones I have been using (in tandem) on my Red One for about three years. They work fine but they don't feel very secure. So, what I'm saying is that I have experience with these mounts and that's they way they look. I hear there are some that are "premium" but they are all made of plastic, my friends. Anyone know about the better plastic ones?

After I bought into the V lock system with 6 batteries and a 4 gang charger, I really thought that I should have gone with Anton Bauer. They just seem to have a better and more secure mounting system . . .
 
Haven't read the whole thread but I can vouch for Jason, he's a very smart, honest and hard working individual. He makes alot of cool things and from what i've talked to him about he doesn't do anything unless he knows its worth it and he can make it with high quality! I'd imagine his customer service would go along with that. I'm skeptical buying gear from smaller companies, Jason's wouldn't be one of them.
 
I found this thread very useful, and am glad that this is for the most part a forum where you can say what you want.

I learned a lot more about the product - and a lot more about Cinema Oxide's responsiveness.

I'd certainly buy from them in the future, and I'm much better informed about that particular part.

Hopefully no one will feel reticent to post what may be an un-popular viewpoint, as long as the poster is ok with the possibility that others may disagree with them.

Having contrary viewpoints is very useful for learning, as this can overcome the 'confirmation bias' we all have that tends to blind us.

The only thing I'm 'disappointed' about is the inability to change the topic description of a thread.

I've posted a topic on occasion where I've wished I could change the topic description later!
 
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Hey Les,

Great points that is one of the great strengths of this forum. Maybe also highlights the need to be careful on deciding on a title for a thread. A moments bad choice can last a longtime ...sort a reminds me of a girlfriend :P

PS. With every mass manufactured product, especially high technology, the chance of something slipping through quality control seems to increase. Sure its a problem how the "faulty item " slipped through in the 1st place but the biggest problem, in my book, is when a manufacturer doesn't make good. For me this benchmark defines a reputable company from one I wouldn't deal with.
 
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James Fleming said:
The switronix plate is the same price as the Cinema Oxide plate but it looks to be plastic too. Is it any better? Should I ask for a refund?
Click to expand...

They are one and the same. I have the Switronix plate. It does indeed feel cheap, but it works. Never had a problem ever.
 
Dude, you wanna go on Dvxuser and talk this way about an evil empire charging $60,000 for cameras that cost $750 to build, I'm all for it. It's one of my favorite passtimes.

You're not satisfied with something produced by a little guy doing his very best who is going to personally read your post? You use a different tone.
 
Martin: The All Knowing and Seeing Voice of Reason . . . unless he bans my ass again!
 
UPDATE -- I spoke with my IDX rep and we're going to switch to IDX-based battery plates. Anyone who received our Switronix-based Oxide plate who feels the plastic is "cheap or inferior" is free to write to me and exchange it for an IDX-based plate for free. CinemaOxide is all about high-quality rugged products, so anything we can do to up our standards is of high interest to me. It sounds like even people who received Switronix plates from Switronix feel that the plastic is cheap. So we've listened to the feedback from the community, and would like to use it as an opportunity to manufacture an even better product, while also supporting the exiting customers who already own our products. We're grateful for the continued support and feedback from our members.

Regarding all the abusive comments-- I hope that folks have noticed that any obstacle is always an opportunity to re-evaluate how things can be done better . While many of the posts in this thread could have been worded differently and more constructively, I'm also impressed with the members that have come forward and expressed their opinion on how to form a more constructive approach to resolving a problem with a vendor. As much as I resist quoting from "7 habits of highly successful people", one of them is clearly "Look for the Win-Win". The community can stand to gain alot more from vendors if we can approach them with ways they can improve their existing product lines. And then both parties are able to benefit greatly.

@ Martin -- Thanks for updating the Thread title. Its nice to know that even the moderators are reading threads with this level of interest.
 
Jason Comparetto said:
Its nice to know that even the moderators are reading threads with this level of interest.
Click to expand...
I think on the bottom line we are all passionate about our craft. Inspiring how well you communicated with an unhappy customer.

Threads like this often turn ugly, therefore we try to keep a close look on them. This thread was actually uplifting (with some expected downfalls), in how to learn from a situation, communicate clearly and openly, and make it better for everyone.

Looks like I'll have to buy the 7 Habits.


James,

If you are happy with how this thing has been resolved, you might want to update your first post, so that future first time readers can find out quickly how well Jason responded. You might also chose to include a link to Jason's update (direct link: http://reduser.net/forum/showthread...-battery-plate&p=975555&viewfull=1#post975555 )

Edit: I made the change myself.


Josh-
Hehe - thanks for a lol. Next time I ban you (can't remember that I did), you can invoke the "but you quoted me in the favourite quote thread" spell ;)
 
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Not that my post affects anything: But I am greatly thankful for both sides of this. The consumer and the producer, God bless REDuser...
 
That's one of the best customer service responses I've seen in a long time. The fact that Jason is offering a free upgrade is in my opinion going above and beyond. Well done! If that doesn't build brand loyalty, not sure what does. Constructive thread all around.
 
Jason Comparetto said:
UPDATE -- I spoke with my IDX rep and we're going to switch to IDX-based battery plates. Anyone who received our Switronix-based Oxide plate who feels the plastic is "cheap or inferior" is free to write to me and exchange it for an IDX-based plate for free. CinemaOxide is all about high-quality rugged products, so anything we can do to up our standards is of high interest to me. It sounds like even people who received Switronix plates from Switronix feel that the plastic is cheap. So we've listened to the feedback from the community, and would like to use it as an opportunity to manufacture an even better product, while also supporting the exiting customers who already own our products. We're grateful for the continued support and feedback from our members.

Regarding all the abusive comments-- I hope that folks have noticed that any obstacle is always an opportunity to re-evaluate how things can be done better . While many of the posts in this thread could have been worded differently and more constructively, I'm also impressed with the members that have come forward and expressed their opinion on how to form a more constructive approach to resolving a problem with a vendor. As much as I resist quoting from "7 habits of highly successful people", one of them is clearly "Look for the Win-Win". The community can stand to gain alot more from vendors if we can approach them with ways they can improve their existing product lines. And then both parties are able to benefit greatly.

@ Martin -- Thanks for updating the Thread title. Its nice to know that even the moderators are reading threads with this level of interest.
Click to expand...

Very very good Jason... I'm really impressed with your attitude. Commendable indeed.
 
Okay, Jason's cool. But what about AB vs. V-lock? I have yet to buy into either system, and am leaning towards the AB mount because:

a) the mount looks tighter/more secure
b) the batteries aren't so huge hanging off the back of the Epic

Thoughts? Or links to someone who's spent time thinking about it...
 
I was about to order a bunch of stuff from Cinema Oxide but decided to search for reviews of their V-mount battery plate before placing my order... And I'm glad I did. I'm also glad I read through to the end of the discussion because if I had stopped part way through I might have decided to not go with the Cinema Oxide plate. But thanks to the lively discussion here I'm now confident that the V-mount plate I get from Cinema Oxide will be up to snuff.

But I digress...

Jason, I am about to place my order, are you currently shipping the V-mounts with the IDX plates? Are they in stock? How long will it take for you to fill my order and ship it? Right now I have no way to power my camera!!

Thanks in advance,

Carl
 
While Jason is on the line and learning how to produce RED level quality from this supportive yet discriminating customer group:

I ordered the CinemaOxide 18" Carbon Rods. Have to say - disappointed in the product in that they are no more than standard thin wall carbon tubes cut to size. If I wanted that then there are sources for thicker gauge raw tube for much less expensive:

http://www.rockwestcomposites.com/browse/carbon-fiber-tubing/carbon-fiber-camera-rails

To be a RED level supplier it takes going that extra step to finish the product to at least what is on the market currently. In the case of Carbon rods: chamfering the ends, make custom plastic plugs and don't sell such a thin gauge for the valuable/heavy equipment that depends on 500% safety margin. An old school machinist once told me: "quality and net profit is in the burrs and edges" - meaning, that last bit of finish is what separates you from your competitor but also is where hidden costs are. RED products cost more for a reason - their machined goods are flawless. Look at the fit and finish on their rod below. Yes they're expensive - but I want to buy some things only once.

Left is Micro - right is RED - CinemaOxide in the middle. Sending the CO rods back tomorrow - have a pair of RED rods on order today.

Keep at it Jason - we need small business people supporting the RED family with innovative and extreme quality products.


7037021281_b362f32142_z.jpg
 
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