REDROCKET-X stopped working after upgrading to REDCINE-X PRO v50.0.0

[richard peterson]

I just upgraded to REDCINE-X PRO (in the middle of a job) and my REDROCKET-X card stopped working. I ran the latest RED ROCKET-X installer (v2.1.34) which also inlcudes the lastest firmwear. I powered cycled the machine but the ROCKET-X is still not working. I went through the compete install twice. Im running MAC OSX 10.12.6. I have already filed a support ticket but wanted to give other users a heads up.

 

[Mat_G]

This happened to me as well. I did get mine working (it's in an external enclosure).

- With the Mac running, unplug the thunderbolt cable for about 10 seconds.
- Plug the thunderbolt cable back in and wait about 30 seconds
- When you go in to SYSTEM PREFERENCES > REDcode, you should see the card now active

 

[richard peterson]

Hey Mat cheers for the quick reply. I ran the installer for a third time and followed your instructions. I'm back up. Thanks for the help !!

 

[Anthony Berenato Jr]

I’ve been having this issue for a long time. (Keeping getting that it shows up with a serial number of 000000, or a major error on startup.) I turn off my Mac and reset the SMC, for the iMac it’s unplugging the iMac and holding down the power button for 10 seconds. This mostly works. It’s been a long windy road for me and this RRX connecting, very frustrating at times with clients.