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  • Hey all, just changed over the backend after 15 years I figured time to give it a bit of an update, its probably gonna be a bit weird for most of you and i am sure there is a few bugs to work out but it should kinda work the same as before... hopefully :)

RedMote - Please Red

Jon Carr said:
Right now my camera is a paper weight till my touch screen comes (shipped) because I just shipped my REDmote back to get the enter button fixed.
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Us too!
 
My Redmote hasn't shipped yet - gonna cancel the purchase unless there's some clarification from official sources. 'Tis all a little bit roulette, it seems....
 
Yes I'd like to order a Bomb EVF but all the issues that is happening and with no official word from Red on a fix, it makes you question the 'Pro' in 'Red Pro'

I've been with Red since 2006 and I must say it's a hard to see major issues go uncommentated on.
I know they are on it as they always are bur with no official word it makes you start to doubt what's going on.
 
roryhinds said:
Yes I'd like to order a Bomb EVF but all the issues that is happening and with no official word from Red on a fix, it makes you question the 'Pro' in 'Red Pro'

I've been with Red since 2006 and I must say it's a hard to see major issues go uncommentated on.
I know they are on it as they always are bur with no official word it makes you start to doubt what's going on.
Click to expand...

This is where I am. I was planning on ordering both the redmote and the EVF but after reading thread after thread of issues I'm hesitant to place the order. Until the problems are fixed I think I'll hold off.
 
Tested mine again today and did lose signal once while only about ten feet away, by covering the Redmote with my hand and turning my back to the camera. Wasn't trying to break connection but I did with normal movement. Everything else tested out as before as long as I was aware of how I was holding it in reference to the camera. A little more power would be nice, but for me it is useful as is. Someone suggested putting it around the neck with a lanyard. I think I will use it like that.
 
M.D. Hilton said:
This is where I am. I was planning on ordering both the redmote and the EVF but after reading thread after thread of issues I'm hesitant to place the order. Until the problems are fixed I think I'll hold off.
Click to expand...
How long has the Redmote been shipping? Some problems are to be expected in new products.

From the posts, there's certainly some wild variations in user experience with the Redmote, from not connecting at all, to connecting over great distances.

The issue really is how will RED deal with the normal problems that arise in bringing out new and complex products.

As a happy customer base is important for thriving, I feel that RED will take care of the issues, so I'll probably order a Redmote this month.

I just read this thread by Jim Jannard http://www.reduser.net/forum/showthread.php?72460-Misc-Update, and it seems to me that RED is really going for the gold - and we just need to give them a bit of time to catch up with all the normal issues that arise.

This thread on REDcolor3 and REDgamma3 http://www.reduser.net/forum/showthread.php?71652-REDcolor3-and-REDgamma3, which will add new functionality to a camera I haven't even received yet, also seems indicative of REDs intentions and future direction.
 
I first saw the Red Modular system back in 2008.
The system has been in the wild for some time, no?
(Tattoo)
 
We hear you Rory and everyone else experiencing difficulties. I want to see you guys experience the REDmote as the insanely advanced piece of equipment it should be.
If you are having any problems with the REDmotes please send us a trouble ticket so we can track this properly. Then let's factor out firmware upgrades, settings or something similar being the issue and if there is a problem we want to take care of it. The REDmote is an amazing tool like nothing I have ever seen attempted on a camera system. We'll get you dialed-in, just as we always have...
 
Sean R. said:
We hear you Rory and everyone else experiencing difficulties. I want to see you guys experience the REDmote as the insanely advanced piece of equipment it should be.
If you are having any problems with the REDmotes please send us a trouble ticket so we can track this properly. Then let's factor out firmware upgrades, settings or something similar being the issue and if there is a problem we want to take care of it. The REDmote is an amazing tool like nothing I have ever seen attempted on a camera system. We'll get you dialed-in, just as we always have...
Click to expand...


Looking forward to it.... :)

In the mean time, we all put tickets into RED SUPPORT ?...Just to make sure this fix does not fall out of our warranty dates. (I'm worried about my EPIC M remote now)
If I have to send back all of my RED-MOTES for upgrading or replacement, to get them to the magic 100+ foot range mark . I'd like to send them all at once if possible.

Please :)

Thanks Sean, Look forward to your reply.
 
Please give us a cabled Redmote ASAP.

Please give us a cabled Redmote ASAP.

Mark Pugh said:
I'm repeating myself, but I say supply us with a cable that can connect camera and Redmote. It would do everything I need a Redmote to do, almost all of the time, with 100% reliability. The only caveat would be that protection should be built in , to prevent catastrophe if the Redmote was dropped into water.
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Absolutely need a cabled Redmote option. Why can't we not have this? This would just solve so many things and make it even better. Please someone at RED. Cabled Redmote....Are there any possible plans for this in the future????

Anyone else want this?
 
Jon Carr said:
Hey stuart, is there a chance you guys can give one of the A-D keys a enter button option? Since we can assign them to so many other functions. Would be a nice backup when the enter button dies. Right now my camera is a paper weight till my touch screen comes (shipped) because I just shipped my REDmote back to get the enter button fixed.
Click to expand...

Don't rely on the LCD Touch screen. There are big problems accessing the drop downs. Sometimes it takes 30 or 40 "clicks" before it recognises you have selected something.

Having said that, I currently have no choice but to use the Touch screen, because my RedMote still hasn't arrived :-(
 
Antony M said:
Don't rely on the LCD Touch screen. There are big problems accessing the drop downs. Sometimes it takes 30 or 40 "clicks" before it recognises you have selected something.

Having said that, I currently have no choice but to use the Touch screen, because my RedMote still hasn't arrived :-(
Click to expand...

Antony, this is not normal. You have something wrong with your touchscreen. I do think that the redmote is fairly useless but the touchscreen has always worked well for me.
 
I've noticed that the RED touch really responds to precise and specific lengths of touch. If I rush and I'm sloppy with a press, it seems to ignore the next few, sometimes several attempts, but if I'm always precise, - length of pressure and accurate position, it always responds.
 
Antony M said:
Don't rely on the LCD Touch screen. There are big problems accessing the drop downs. Sometimes it takes 30 or 40 "clicks" before it recognises you have selected something.

Having said that, I currently have no choice but to use the Touch screen, because my RedMote still hasn't arrived :-(
Click to expand...

Had that as well when my epic arrived. I borrowed a redmote and connected it and somehow the touchscreen problem disappeared... Strange and probably not the right answer, but you might try it....
 
Lliam Worthington said:
I've noticed that the RED touch really responds to precise and specific lengths of touch. If I rush and I'm sloppy with a press, it seems to ignore the next few, sometimes several attempts, but if I'm always precise, - length of pressure and accurate position, it always responds.
Click to expand...
Have you tried something like this? I ordered one in advance, not wanting to touch the screen and smudge it.
http://www.amazon.com/BoxWave-Capac...1?s=electronics&ie=UTF8&qid=1329332017&sr=1-1
 
Sean R. said:
We hear you Rory and everyone else experiencing difficulties. I want to see you guys experience the REDmote as the insanely advanced piece of equipment it should be.
If you are having any problems with the REDmotes please send us a trouble ticket so we can track this properly. Then let's factor out firmware upgrades, settings or something similar being the issue and if there is a problem we want to take care of it. The REDmote is an amazing tool like nothing I have ever seen attempted on a camera system. We'll get you dialed-in, just as we always have...
Click to expand...

Thanks Sean
Every 'Mote owner should read this & follow.
 
I also experience anoying slow responses to dropdown menu's and having to click 4-5 times before it works... Primary menu's are no problem at all and work good, as also slide menus work flawless.
 
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