Redmote Issue

[Colin Sheldon]

Hey, I emailed my BS rep a, but haven't heard back yet so maybe someone here has an answer -

We got our Redmote yesterday, but it doesn't seem to be working properly. The "Enter" button doesn't function - is it possible to set one of the other buttons to enter? I didn't see that as one of the options listed, but I was hoping...


Colin

 

[D Fuller]

Rather than emailing your BS rep, you should file a trouble report. This sounds like a tech support issue, not customer service.
Here's the link: https://www.red.com/contact_us/new

 

[Jeff Barklage]

ENTER button stuck on mine as well

ENTER button stuck on mine as well

I just unboxed my new RedMote today and had the same problem.
I called Red and spoke to Dan Baum ( one of my old Bomb Squads) and he was extremely helpful.
My new BS rep issued a RMA and off it will go tomorrow.
Yes, I am disappointed but I appreciate the fast reaction.
I wonder why the same malfunction?
One guess I have is possibly the extremely tight packing in the little Pelican case...is it too much pressure on that little button as it is tossed and bumped during the shipping process?
Just a thought....
But thanks Red guys for the fast reaction

 

[Miltos Pilalitos]

One guess I have is possibly the extremely tight packing in the little Pelican case.

Wait...what? Your REDMOTE shipped into a Pelican case?

I thought we all got the same UNDERWATER KINETICS case! (which by the way is great)

Was it a special order Jeff?

 

[Timothy Eaton]

I had exactly the same problem out of the box. Mine is supposed to be on the way back to me after RMA, etc.

 

[Elsie N]

Yikes! I just got mine today. Haven't tried it yet. Can anyone verify that one they've received recently works properly?

 

[Timothy Eaton]

Lonnie, mine worked properlY for a few minutes.

Tim

 

[R. Gonzales]

You guys are lucky, mine crashes my camera (

 

[Jeff Barklage]

Pelican case,,,?

Pelican case,,,?

Well, my bad....it looks like a Pelican case, smells like a Pelican case ...but it's not
It's whatever you received yours in...

 

[Bob Gundu]

I got a fedex notice today for a 3 lbs box. I was hoping for a side handle, but now I think it's the redmote.

 

[Nathaniel Kramer]

Im still waiting for my RedMote and side handle. I ordered M package November 30, and have received every thing else . Im trying to figure out where i am in the quue..When did you place your order?

 

[Bob Gundu]

Nov.4 with my scarlet.

Im still waiting for my RedMote and side handle. I ordered M package November 30, and have received every thing else . Im trying to figure out where i am in the quue..When did you place your order?

 

[Jeff Barklage]

You should be coming right up.
I ordered my side handle and red mote on Oct 9th...I received my side handle just before Christmas and my RedMote arrived today.

 

[Russ Campbell]

Received my Redmote yesterday. Enter button also not working out of the box. On its way back as well.

 

[Howard Buksbaum]

Received mine yesterday - no problems.

 

[Michael Mayda]

Received my second RM last week, works fine.

 

[Elsie N]

Lonnie, mine worked properlY for a few minutes.

Tim

Guess I'll wait to turn it on when I really, really need it then. ;-)

(Which enter buttons are the bad ones? The ones made in Thailand or China?... oh, wait... I'm thinking about Seagate HDDs from a few years back.)

 

[Mike Jacks]

Just received mine the other day, turned it on and same thing, stuck enter button. Waiting on an RMA to send it back. I wonder if there was a bad batch that went out? Very odd... I'm sure RED will take care of it, no worries

 

[Brigham Edgar]

Aaaaand I was another. Enter button jammed in. Great quick no BS turnaround with Red though

 

[Antony M]

Made in USA