REDMag Reader USB 3.0 Speed Issues

[Jeremy Wiles]

A few days ago I did some speed tests on the REDMAG reader with USB 3 and the transfer speeds were quite fast. Today we're on set and it's super slow. Right now 103 GB is taking 1 hour to transfer. I'm getting around 28MB per second.

My laptop has USB 3 and I'm transferring to a MaxDigital Thunderraid with Thunderbolt 2.

Has anyone else had this issues? Thanks for any advice.

 

[ericyoung]

Do you have anything else daisy chained on the TB or sharing a USB3 hub?

Otherwise try reboot with everything already connected.

 

[Trevor Meier]

Sounds like you're hitting USB2 speeds for some reason. Cable?

 

[Jeremy Wiles]

Do you have anything else daisy chained on the TB or sharing a USB3 hub?

Otherwise try reboot with everything already connected.

No, there's nothing daisy chained on the TB or shared on the USB3 hub. And we've rebooted a few times. Still no change.

Sounds like you're hitting USB2 speeds for some reason. Cable?

Yeah, it does seem like USB2 speeds. We bought a new cable and it's the same issue.

 

[Todd T]

No, there's nothing daisy chained on the TB or shared on the USB3 hub. And we've rebooted a few times. Still no change.

Is the Redmag Reader connected to a hub or directly to the computer?

 

[Johnny S]

Try other USB ports on your laptop.

 

[Octave Zangs]

I recently noticed the same issue on both my MBP and Windows X99 workstation using USB3!

 

[Trevor Meier]

Try skipping the hub. Curiosity in me also wonders if there's any alternate drivers involved (e.g. UASP).

 

[Bryce Arroyo]

Jeremy,

Feel free to give us a call at Maxx Digital and we can assist as well as help you through this problem.

Bryce
714-374-4944

 

[Nick Pasquariello]

Could be a power issue. If the reader isn't getting enough juice, it could lower the speed. If your USB hub is un-powered, then that's a likely reason. For a test, unplug everything except the ThunderRaid and the Reader. Or, use the power input on the reader to make sure it's getting enough power.

 

[Will Keir]

Is the issue identified? Is it the RED station USB 3.0?

 

[Jeremy Wiles]

I reinstalled the USB 3 drivers and it started working. Problem solved.

Thanks for time, folks.

 

[Shiblon Wixom]

Also try repairing the redmag in system utilities, then remount the redmag, that should prevent it from negotiating at usb2 speeds. And try repairing your system permissions before/after any updates.

 

[DC Chavez]

I had a similar issue last week on a shoot. It turns out the USB power cable to the reader was not plugged in all the way. As soon as I pushed it in, BAM, started working at full speed again...