REDCINE-X Exporting Stills Error - Exporting Black Frames

[Timothy Kane]

Hi

I am using Redcine-x to pull stills from my red footage. I have watched several tutorials and I believe that I have the settings correct.
When I export the file - I receive is just a black frame. I have tried several settings - JPEG, TIFF, PSD.
For instance if I select "Send to PS" (PS = photoshop) - photoshop opens and displays the still with the proper file name but the still is
just a black frame.

I do not have red rocket. I am using a PC.

Is there something that I am doing incorrectly?

Thank you in advance.

TIm

 

[paul schefz]

i had this issue with the last beta rcx, went back to the release version and did all upgrades since without any problems at all....

 

[Timothy Kane]

I updated today after finding the problem - the issue continued after the update. I believe that I am only using the release versions.

 

[Timothy Kane]

Somewhat SOLVED. Dave from Red helped. Changing the Debayer options from full to 1/2(good) seemed to do the trick.
Thanks to Dave and the community for suggestions.