REDCINE-X Crashing upon Epic HDRx Export

[Anthony J. Morrow]

Hey All, need help.

I am experiencing issues with Epic footage shot using HDRx. REDCINE-X PRO crashes on export every time. I tried to export only one clip, same thing. I can't even make adjustments to the footage in the looks panel, or even playback footage at all. Need to complete editorial this week, if possible. I've included a screen grab that shows the error message. Here's my specs:

Mac Pro 2.8 GHz 8-Core (2008)
OSX Lion 10.7.3
14GB RAM
2 TB Internal RAID 0

Footage is stored on external Firewire 400 HDDs. I transferred footage to internal raid, same problem on export. I'm not a tech guy, just a shooter new to RED. Can anyone help?

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[David Ibbitson]

You'll need to enable verbose logging in the preferences, and then send us verbose logs. If you just do a save report from the help menu that will zip up all we need. You can email it to redcinex at red dot com.

Thanks,
David

 

[Anthony J. Morrow]

Thanks David! I'll do that now.