Red support issue

[Stephan File]

Does anyone have bad experiences with red support? We contacted them with our problem and they estimated that we need to send camera for evaluation. They said that they contact their RMA department for further return procedure and that’s last we heard from red support team.
They are not much of support actually, because we haven’t been contacted by anyone from their department for 5 days now. That just strikes us unbelievable for any serious Company.

 

[Andreas Mendritzki]

Hi Stephan

Sorry to hear about that.

We recently had a need to send our camera in. Communication from RED as well as the facilitation of the actual return process was phenomenal. A+.


Maybe you should try being a bit more active? Have you spoken to anyone on the phone?

 

[axel ebermann]

call them. something must have fallen through the cracks
because they have they usually fastest customer support in the industry.

(my latest support ticket was answered within a few hours).

 

[Nick Grow]

Hi Stephan,

I checked and don't see a support ticket attached to your name. Please send your ticket number to nick-dot-grow-at-red-com and I will get this sorted for you.

NICK

 

[Stephan File]

Hi Nick,

please check your Mail Box!

Best regards
S