Red Scarlet shipment issues. No pickup from Fedex

[Khoa Le]

Just wanted to raise a concern/complaint. The Scarlet was scheduled to arrive on March 8th, shipped on March 2nd. Unfortunately, I did not check the status until the day of and found out it was never picked up. Called the Rep and she said she would check up on it. I got an email that day that she filed a ticket to the shipping department. Followed up on Friday and she said, she doesn't have a status either and will contact me as soon as she gets an update. My other concern is why isn't the rep pushing forward and expediting the process? It's quite frustrating....
I rather not get notified at all than say it's ready to be shipped and not have it as I would schedule my gig based on the estimated date of arrival.

I see it's nothing new as it has happened to others, but nobody has given any explanation as to why this happened.

 

[Keegan@Netflix]

Hi Khoa,

I am looking into this with our shipping management, looks like your package is in transit. I suspect the shipping tag was made prematurely by mistake since the package didnt leave until the 9th.

Best Regards,

Michael

 

[Khoa Le]

Thanks Mike. I got the email from the bomb squad and I verified it's indeed in transit. Thank you!