Shaun Gish
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- May 31, 2011
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I recently sent my old RED Rocket (first generation) to RED because it failed in the middle of a job (transcoding) and paid to have them replace the card with a new card (it was diagnosed with the old "user installation error" I have seen floating around quite a bit). I received the new card (it took quite a bit longer than I would have liked even though I upgraded to priority overnight shipping).
I finally get the card and install it and it works like a charm - for a day. Now it won't output video at all (transcodes work fine... for now). All I get is a solid green frame on my Flanders monitor. No settings were changed between the two days (the machine was only turned off and then back on).
I contacted RED - they sent me to a workflow tech (level 2) that said he'd never seen it. Recommended flashing the firmware and reinstalling the driver (which I did - it was already on the latest of both but I reinstalled anyway). Still the green frame. I checked all of the output settings (I had it on YUV 422 10) - I tried each setting and turned PSF on and off on each just to make sure. I tried new cables. I tried 2 additional monitors. Nothing.
Any idea what could be happening? RED's recommendation is to RMA it... I just really don't want to be without the transcoding (that's working.... for now) for as long as it took to deal with this last time.
I finally get the card and install it and it works like a charm - for a day. Now it won't output video at all (transcodes work fine... for now). All I get is a solid green frame on my Flanders monitor. No settings were changed between the two days (the machine was only turned off and then back on).
I contacted RED - they sent me to a workflow tech (level 2) that said he'd never seen it. Recommended flashing the firmware and reinstalling the driver (which I did - it was already on the latest of both but I reinstalled anyway). Still the green frame. I checked all of the output settings (I had it on YUV 422 10) - I tried each setting and turned PSF on and off on each just to make sure. I tried new cables. I tried 2 additional monitors. Nothing.
Any idea what could be happening? RED's recommendation is to RMA it... I just really don't want to be without the transcoding (that's working.... for now) for as long as it took to deal with this last time.
