Red Rocket power Failure?

[Josef Niedermeier]

Hi,

I just installed a Red Rocket (BT) on a Windows 7 64 bit system. Installation was no problem, evrey worked fine. But after 2 Hours suddenly the power switched off and the computer restartet - but the power switched off after a few seconds again. I tried many things, checked all cables etc. Sometime the computer works for while - but then the power is switeched off again. Then I removerd the Red Rocket and everything works fine - no power failures any more! Has anybody heard of problems like this? Does anybody know if its possible to return the RR and get new one?

Thanks for Your help!

Josef

 

[ericyoung]

The Red Rocket is probably quite a power hungry card - it may be your computer's power supply is underrated for the additional power load, and overheating. This would explain the power downs after a time delay.

The other possibility is a faulty fan or blocked vent somewhere - either in the power supply, on a graphics card or on the Red Rocket. Check all your fans are spinning freely and working.

 

[Josef Niedermeier]

Hi!

I check all fans - everthing is fine. I use a 1200 Watt power supply - should be ok!? I use a dual CPU mainboard, a powerfull ATI graphic card and the RR.

Problem still there!

I installed RED_Rocket_Installer_v1.3.5c! Could a driver and firmware update solve my problem? Or do I get new problems with Adobe After Effects/Premiere CS5?

Any further help?

Thanks in advance!

Josef

 

[ericyoung]

Hmm. 1200W should be adequate for almost anything you can stuff in a computer case! To confirm you mean 1.2kW not 120W?

Battle tested Red Rocket cards have a short warranty - contact Red support immediately with your problem.

 

[Josef Niedermeier]

Yes - I mean 1.2 kW!

I will contact the RED support right now!

Josef